Hotel in Puerto de la Cruz
4-Star Hotel
Reasons to book
High-end valueWell priced for this area
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Featuring 2 outdoor swimming pools surrounded by gardens, Hotel Puerto de la Cruz offers spacious rooms with balconies. It is within 5 minutes’ walk of central Puerto de la Cruz and 0.7 mi from the oceanside Lago Martianez salt-water lake.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Puerto de la Cruz
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Aug 2026
Todo en general
Piso de la piscina
7 / 10Good·Feb 2026
views
cold at night, no heating, 1 blanket. No shower, no hand rails in bathroom
7 / 10Good·Dec 2025
We were given a normal room when we had asked for a wheelchair accessible room after we requested it when we booked through your company. Luckily the hotel had one available.
No coffee or tea making in the rooms considering it's a 4 star hotel.
The hotel is situated on a very steep hill which made it difficult for wheelchair users. Parking was far too expensive
5 / 10·Jan 2026
The front desk staff was very friendly and helpful during check-in, especially Maria, who made us feel welcome right away. During our stay, our son became ill in the room, and the housekeeping team went above and beyond by coming late in the evening to help clean up and even offering to bring him tea. Their kindness and care really stood out.
The location was also a highlight. It’s about a 20-minute walk to the city center, which made it easy to explore while still enjoying a quieter setting away from the crowds. The pool was clean and well maintained, and although paid parking was available for €15 per night, we found plenty of free street parking in the surrounding neighborhood and didn’t need to use it.
The rooms were below expectations and showed clear signs of aging. While it appears they were given a superficial renovation some years ago, wear and tear is very visible, with chipped paint and scratched floors. The beds were also quite average and not particularly comfortable, which impacted the quality of sleep.
That said, the most significant disappointment was the half-board dining experience, especially dinner. Breakfast was acceptable and fairly standard, but the evening meals were consistently poor. The food was bland, poorly prepared, and lacked both quality and appeal. The buffet environment felt more like a noisy school cafeteria than a relaxed dining space, making meals unpleasant.
Hygiene in the buffet area was also concerning. Some guests handled food in unhygienic ways, and it would have been reassuring to see hand sanitizer stations available. The staff clearing tables were efficient but not especially friendly or engaging, which added to the impersonal atmosphere.
Evening entertainment felt low-effort and repetitive, with virtual bingo offered nightly and generally uninspiring performances. This is not a criticism of the animation team, who were friendly and clearly trying their best, but rather of the overall concept and execution.
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Top rated by guests
8Excellent
(1,038 Ratings)
"The customer service made this place. The workers treated you like family."
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