Resort in Penang
5-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Discover a tropical escape to the stunning PARKROYAL Penang Resort, located along the picturesque Batu Ferringhi Beach.
Amenities
Business facilities
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Penang
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Nov 2026
Everything
Nil
10 / 10Outstanding·Nov 2026
Nice
Nothing
8 / 10Excellent·Oct 2026
Fantastic holiday for kids! Our children spent most of the time in the pool. Staff were very attentive. Every day we would come back to find the cleaning staff had made different animals out of the towels.
Nothing
5 / 10·Nov 2026
The hotel is located at the nice beach of Batu Ferringhi, close to the George Town. There are options outside the hotel.
As a five-star hotel, I honestly expected a much better level of service.
We arrived at 3 AM after a long journey from KL airport, only to find that the reception had assigned us the wrong room type compared to our original booking. Instead of offering us the correct room, the hotel sent housekeeping to rearrange the beds and make adjustments. Frankly, this is not the level of service I would expect from a five-star property, especially one belonging to the Pan Pacific group.
The breakfast experience was equally disappointing. The restaurant felt rather chaotic, with staff struggling to clear tables in a timely manner. On top of that, birds were constantly coming in to pick at the food. I am not sure this is the kind of dining environment a hotel should be offering its guests, particularly when hygiene is concerned.
Finally, even checking out turned into an unnecessarily complicated experience. We simply requested an itemised receipt for our additional consumption, but the staff were unable to provide it in a timely manner.
Overall, this was far from the experience I would expect from a five-star hotel. There were several opportunities to deliver better service, but unfortunately, the hotel fell short on multiple occasions.
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Top rated by guests
8.9Excellent
(5,983 Ratings)
"Everything"
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