Lovely Tudor building, pond and grounds are beautiful. Great for plane spotting! 😉

Shame the bar & restaurant were closed for refurbishment. The planes from Stansted airport are a little noisy.

Room, staff, service. Poppy, who was the service manager for the evening was extremely helpful and understood our requests. She helped with the taxi issue, booked the second cab and was very helpful in changing our room.

The taxi to the airport included inn our price had been booked for 3.30 so that two other guests could use the same cab. However we were not due at the airport until at least 4.30 so we were advised to take another cab, booked by the hotel, pay for it then be reimbursed on return. The latter arrangement was a hassle we could have done without. The room originally given was too gloomy and we were unable to read in it . The overhead bed lights did not work so we were changed to a different room.

When we first arrived the lady on reception was friendly and helpful, saying the bar and sitting room would be open later along with somewhere to obtain food. We then went out for lunch and returned to a rude and unhelpful man on reception who has to be one of the most unhelpful people I have had the miss fortune to speak with. I have stayed here many times over the years and this has made me question if I will do this again.

Poor communication. Wasn't made aware that the dining room was being refurbished and closed for all meals other than breakfast. Room had been left with windows closed and curtains open during the heatwave, so room was too hot to cool down with the fan provided (no air-con). Hotel is a few miles from Stansted Airport and is directly underneath the flight path. No space in the large car park due to too many cars being allowed to park there whilst owners are on their vacations. Substantial building work (small housing estate) taking place within direct sound and vision of room.

location

Large bed paid for, ended up with a small one. One skylight had blind missing so bright light at dawn. No breakfast or evening meal available. Unsatisfactory response from duty manager. No offer of reduction. Have stayed there several times prior and enjoyed it, not likely to stay again.

no bar no food no restaurant all closed

Attracted by the advertising of a bar.

No bar, poor facilities in room ( ie no mile for tea/coffee)

Party of teenagers, drinking and smoking in and around our room in the corridors and outside very late. We had to check out before unpacking our bags and the hotel agreed to a full refund due to the unruly customers yet a month on we are still awaiting a refund despite their assurances it will be reimbursed. Absolutely no response on email whatsoever. Terrible. Also, directly under the flight path. You’ll never sleep there!

The staff were really friendly and helpful and it was great to be able to get a shuttle to the airport from there. The room was simple but did the job. Being able to leave your car there is such a great idea and I think is good value if you are going on a short trip away.

The only disadvantage was that the windows were thin so from about 6am the flights overhead were very loud so if your flight was later, then this could be an issue.

Great location and very comfortable

Wasn’t told that the restaurant was not open would have been nice to know

location was fantastic and staff were friendly and helpful

when I arrived I asked about get food and the restaurant was closed due to refurbish. This should have been made clear when booking.

Nice settings and close to the airport.

Directly beneath the flight path of starting planes.

There's nothing that particularly liked about this hotel. It was always meant to be just a place to sleep, however when that basic requirement couldn't be fulfilled due to the extreme level of noise, the whole stay became a waste of money and we checked out at 1am.

The noise was as if planes were taking off and landing literally in our room. The windows were shaking. You could feel the vibrations from the plane engines n your bones. Surely there must be a regulation out there preventing hotels to operate without a certain level of soundproofing in cases like this one.

Stayed here 7 times previously great location for what we need never had issues hence our returning custom

Room was dissapointing damage walls and dirty pillows... no indication when booking resturaunt was closed... breakfast was shocking even though pre booked with time slot.. nowhere near enough food for a full hotel... £10 for a orange juice 2 hash browns and a spoon of eggs.. waited over 20 min to refill food which was gone in minutes due to queue

good location to Stanstead

mould on ceiling

Grounds and initial appearance.

Disappointed with breakfast facilities lack of crockery and cutlery needs more attention to detail ie stocking of consumables and general service.

Superb location near the airport. Made an early morning flight very easy and the extra parking is better priced than purple parking or other offsite airport parking and feels every bit as secure. Best was a friendly welcome despite the late hour by the front desk team. They were great!

No one's fault but despite being a lovely stay, the old building rooms and stairs have very loud and creaky floorboards, we were aware we were probably waking all the other guests as we checked in late Not knocking the room through, that was really nice.

was put in an annex that was more akin to an American motel. single girl on my own I didn’t feel safe with my room door straight to the outside.

room allocation

not sure

it was too hot no bar no restaurant

The fact that I could have parking for 7 days included in the price.

I was in room 15. It was not double glazed so hardly got any sleep due to the extremely low flying planes every 3 minutes. I also had a dripping shower which could not be stopped or quietened. The reception staff was extremely rude and even swore at me and my husband and was argumentative about our 6am taxi that had been booked & confirmed twice by hotel staff yet he insisted on a 6.35 pick-up. When we arrived at the airport late, it was jam packed. I am elderly & unable to run. We only had 3 minutes left to board by the time we struggled through security etc. Because of the receptionist's attitude it could have very nearly cost us our holiday. I will be making a direct complaint to the hotel about the receptionist.