Location is great, it is right next to the train station. Even if the hotel next to the train station area is very quiet and safe. Many thanks to Gabriella, she navigated us and told about all interesting places.

Unfortunately we had broken shower, not a big deal but it was an only negative moment within the hotel

Huge comfortable bed, bathroom with bath, shower, bidet. Super breakfast. Excellent facilities for storing luggage. Very close to station.

Clean comfortable rooms Breakfast was excellent

Not enough lighting. The shower flooded the whole bathroom as the seal was broken on the shower door.

Sehr gute Lage zum Bahnhof und gute Erreichbarkeit der Altstadt. Das Frühstück ist gut und das Personal sehr zuvorkommend.

The bed was very comfortable and the breakfast had a decent selection. The location is perfect, just across the street from the train station and only a 10 minutes walk to central Strasbourg.

Despite the few positive aspects above, this was the worst customer service I have ever experienced at a hotel. Even if you select to pay directly upon arrival, the hotel does a pre-authorization check of your card in advance. My first card did not go through for some reason, and I immediately responded to their message explaining that I had changed my card and to please let me know in advance if there were any issues. I did not hear anything further from them and my reservation remained confirmed even up until the morning of my arrival. The hotel then decided to try the second card at 12pm on the day of my arrival - while I was on the airplane! When I immediately called them to tell them that I was arriving from the airport, I was told that my room had already been canceled and there were no more rooms available; apparently they had a waiting list of people and one person was already offered my room as soon as they canceled my reservation. For the inconvenience, I was offered to stay in a room that was not nearby to this hotel. Unfortunately, this was not an acceptable solution for me because I was on a work trip with 4 other coworkers staying in this hotel, and on top of it, I am pregnant and did not need the added stress of this entire situation. I have never stayed at any place where their administration waits until the day of a person's arrival to check a card and cancel the reservation. If they had made the second attempt in advance, when I promptly changed my card and notified them of this, then I would have been more than happy to provide my husband's card or a coworker's card to ensure the reservation was not canceled. After expressing my discontent at the situation in person, they suddenly found me an available room 1 hour later. As happy as I was to not have to go somewhere else, this was honestly the most stressful and unbelievable experience and should never happen to anyone, pregnant or otherwise. Need to improve your administration skills!

WOW! What a wonderful establishment. We had the expected 200m walk from the station and met an exceptional receptionist Gabriel who was able to expertly convey so much information about the hotel and the town. I can't compliment her enough. Without even asking, Gabriel found us another room as we arrived early and this was an upgrade to an spectacularly huge room. This is the company's policy I found out later. Nothing was too much trouble for the staff here, who had been really well trained in superb customer service. This extended also to the staff in the breakfast resturant (the food was really tasty and plentiful and replenished right up until the end of service. Would love to return to Strasburg and stay here again.

Nothing

Good location, nice and helpful staff

the breakfest was announced as exeptional - the food was ok but a really small variety of food so we were quite disappointed, quite old furniture - the picutres on the website are not what we had

Die Nähe zum Bahnhof und in die Altstadt

Keine Minibar, kein Wasserkocher auf dem Zimmer