Homm Laguna Bintan, part of Banyan Group

Our very first stay at HOMM Laguna Bintan, and what a wonderful experience it was! From the moment we arrived, we were warmly welcomed by Roger and his team. Throughout our stay, we experienced nothing short of world-class hospitality from the wonderful teams across HOMM, Cassia and Banyan Tree. What truly made this stay special was not just the beautiful surroundings, but the people behind the service. Every staff member greeted us with genuine warmth, enthusiasm and a personal touch. Whether it was the buggy service, restaurant service or the little conversations along the way, everyone made us feel genuinely welcomed and pampered. A special mention goes to Mr Kasir, who has dedicated 15 years of service. His passion, commitment and genuine enthusiasm for his work were truly admirable. It is people like him who make a resort experience exceptional. And oh, the breakfast! What a fantastic spread! We absolutely loved it. A special shout-out to Ms Tia, whose beautiful smile and warm greeting made our breakfast mornings even more delightful. She made us feel so welcomed when she served local coffee terak and brew with 💕 The service team throughout the resort was equally impressive. They paid attention to our orders, remembered the little details and were always happy to engage in friendly chit-chat. These little gestures made a big difference. My massage experience with Ryanna was another highlight. She was excellent, patient and attentive, making the entire experience so relaxing and enjoyable. We also had a wonderful shopping experience at the HOMM Gallery. One of the sales ladies took the time to explain the products and introduced us to a fantastic bundle offer. I ended up purchasing shampoo and shower products, and was particularly impressed when she went the extra mile to arrange for another staff member to bring over shower gel from the Banyan Tree Gallery when it was out of stock at HOMM. No horse run service, salute. That level of initiative, teamwo

Our stay was unfortunately too short for us to explore more. Unfortunately, the oil spill also caused some trouble, as my hubby's foot got stuck in the tar. Despite this little incident, we still enjoyed our stay and look forward to coming back again for a longer visit! 😊

Proximity to the beach Clean beach Well maintained room and garden Quiet relaxing vibes Close to ferry terminal Room layout great for families Staff very kind and responsive

Food options limited and the restaurant a la carte lunch/menu were a bit disappointing for the price. The hotel is out of grab delivery territory as well so only very few outside options available as well Gym very small

Bel complesso su una bella spiaggia con mare limpido. Camera grande, letti comodi e pulizia ottima. Colazione fantastica. Servizio Spa eccellente

The bedroom was comfortable and clean. The reception staff were very helpful. The Spa and its staff were fabulous

Lotus Cafe was dreadful, the service was very poor and the food mediocre at best certainly not the standard you should expect of a hotel of this class. The restaurant was not air conditioned and tables insufficient for the number of guests. Generally the hotel is very tired and in much need of renovation, the photos on booking.com are very misleading