Location, nice room in Effenheim part

nothing

location

small rooms, no restaurant, no bar, poor parking availability

The location was great (virtually steps aways from the main square).

Value for money, room not very clean, the spa that was advertised (and had to be paid additionally!!!) was virtually non-existent (only the infrared sauna was working, the water in the jacuzzi was cold and the steam room was closed. Also staff was not very friendly and too slow.

Fantastic location near the enchanting old town. The hotel itself is a little treasure, an old carefully renovated building:)

Nice area of the city. Pretty room. Nice to have a small spa and rhe massahe service was great.

the shower didn‘t work. Even we have announced it on the first evening of our staying - no one came to fix it or offer us another option for a shower.

Location, cleanliness ok.

The bed had only one blanket, so we asked for a second one, there was none that is usually used in a bed, we got one without linen, that was wired! You'll have to pay extra for sauna and pool, which we couldn't use as the available number of places had been reached. Place is still good though!

Location close to the old city centre, restaurants and the tramline.

The room was very small and there is poor soundproofing.

I did not have Breakfast The dinner was amazing! Cordon Bleau was the best! Service great too’

No complaints

great location, good a/c, clean, new furnishings, great breakfast

All is good

Nice centraal place

once the room was cleaned during my stay, the staff forgot to close the door…

Lovely staff, great location near the old town and also just round the corner from a tram stop. Really nice spacious room and great choice at breakfast 🙂.

I loved how clean and spacious our room was (The towels were really soft and clean!). The location was excellent and the personnel made our stay truly pleasurable.

The location is perfect. The room was clean.

Not a very friendly welcoming when we arrived. We didn't know we had to pay extra to make use of the swimming pool. The rooms are clean, but the hotel itself was messy (dirty towels in the elevator, carton boxes on the ground..).