Santa Rita Hotel del Arte

Property is very clean and elegant looking.

Location

Beautiful

Staff was very welcoming, professional and went above and beyond very attentive.

Location

The location of the hotel was perfect as well as the room. We got breakfast included it was very delicious as well the kitchen staff were very nice. I enjoyed seeing the art work located in different parts of the hotel.

I did not like that every time we came back to our room the lobby staffed always made sure to follow us from a far, to see what room we were located in. We stayed there for a week I am sure you can remember some similar faces that go in and out of the hotel. Another thing that made me uncomfortable was not only did they check you but also if you bring another person with you. I visited family and sometimes I would bring my two cousins up with me and the staff would just stare at us until we got to the elevator, then they would peer over the railing to see what room we were in. The last night of our stay I was saying goodbye to my cousins there at the lobby and after I went up to the desk to ask for more tissues because we ran out because I was sick. They again just gave me a stare as if I dont belong there even thou I showed them my room number and said "we well bring them up to the room in a few". My husband came back from dropping off my family members and they still hadn't dropped off the tissues until finally they did. But the staff member asked my husband to make sure the tissues were in the bathroom. Which I came out and told her "I know where they were supposed to be at and there isn't any thats why I asked for another box of tissues". I did not know that asking for tissues would be a problem honestly. As well if the staff members are so concerned about who is coming in or out, they should also have consideration on the noise level at night because you can hear everything. I understand it was a busy weekend because it was the day of the dead but after that they could have been a little more welcoming.