Novotel London Brentford

Great food Comfy bed and pillows Loved the pool and sauna

Breakfast coffee Be aware the uber taxi we ordered after a concert in wembly at 11.30 at night ,never turned up.and they cancelled it.we got our money back but terrible been abandoned in london late at night.only mentioned as you offer the service to order the uber in hotel

Great location for a couple of nights, convenient parking as well.

Bed and pillows were really soft.

Pool lovely, room really Clean and lots of essentials included, high end toiletries, lots of space. Restaurant was great staff were friendly

Nothing to add on this

On a positive note, the hotel facilities and accommodations left a great impression. The room itself was exceptionally spacious, clean, and well-maintained, offering plenty of comfort throughout our stay. We also thoroughly enjoyed the hotel's overall scenery and public areas, which added a pleasant touch to the atmosphere, even though the pool area felt quite small for the property. Above all, we truly appreciated the helpful and attentive staff members particularly the kitchen manager on duty Monday and the outstanding housekeeping team who consistently went out of their way to provide warm, professional service.

While a few members of the team made our stay enjoyable, our overall experience was severely tarnished by the unprofessional and hostile behavior of a receptionist. We want to extend our sincere gratitude to the man managing the kitchen on Monday, who provided excellent service, as well as the wonderful housekeeping staff who were exceptionally helpful and attentive. Unfortunately, the service at the front desk was appalling. One staff member in particular a short Asian lady whose name we regrettably missed was extremely rude, addressed us using aggressive gang-like slang, and lacked any sense of professionalism. Most concerningly, her conduct left us feeling targeted and mistreated because of our skin color, which is entirely unacceptable for a hospitality establishment.