Hotel in Merida
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Merida
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·May 2026
Very well located, safe to walk downtown, staff were very welcoming, positive and ready to fulfill our requests. Very nice setting, garden!
The towels are toooo old. They should really be replaced. I have asked at the reception and they were very kind to give me newer ones. Bit I find it a pity with the high quality and efforts in a lot of domains, to let such an aspect lower your quality
8 / 10Excellent·Mar 2026
Everything
7 / 10Good·Feb 2026
I enjoyed sitting out in the well-kept garden, but it became too chilly at times to swim. The grounds were very attractive, like an "oasis" away from the city streets. I didn't partake of any meals onsite.
The TV was difficult to manage, between the two remotes. I gave up several times after trying and getting "sin señal" too often. At times, too, I found the air conditioning was directed towards the bed and it got rather chilly as a result.
5 / 10·Aug 2026
The staff was very cordial and helpful, especially Jennifer from the reception. Basic and comfortable
Electricity shutdowns all around the area, which affects the air conditioner
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Top rated by guests
8.4Excellent
(1,170 Ratings)
"We always stay at palacio maya and we always love it for being spacious, comfortable, clean and centric. The staff are the friendliest and the process to check in/out fast. We will always stay here ev..."
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