L'emplacement est parfait

ras

Muy bien ubicada. El personal muy amable

La habitación muy pequeña se escucha todo. El precio no es caro, pero todo lo cobran, el restaurante carísimo y no de buen sabor, encontré lugares más ricos a un mejor precio, muy malo el restaurante, los meseros te atienden mal

Everything is within a walking distance. The town is very cozy and calm. There are great choices for breakfast, lunch and diner. The Hotel restaurant is really good with the variety of options. And it is the only hotel with a beach of it's own and they give priority to the guests. Even when the cruise ships arrived it was a bit fun.

The lock of my room did not work and it took 2 days to get it fixed. There were also no hand towels when we arrived and it took 1 night to get the to supply us with old ones. The room is a bit small

Location, building

Location was great. The beach club and restaurant were great, however they are independent of the hotel. Free parking was nice. The room was spacious. The location was easy to find.

Management could have cared less if I was there. There was an issue where a very inexperienced cleaning person sprayed some kind of oil allow over our floor and everything in the room. They even got it on some of my clothing. I brought it to their attention. I have to vacate the room for an hour for them to clean it, they refused to even buy me a drink at the bar while I waited. They did not clean my clothing, and they could not tell me what was on them so I would know how to clean them. They told me to come talk to the manager the next day. The next day I was told the manager was not there. They called her and she said there was nothing they could do for me for my clothing with the mystery oil on them. No apology, no empathy. They just did not care or want to own that they damaged my clothing. Also, the television in my room did not work and the safe would not lock, neither of which was that big of a deal, but the housekeeping problem and more importantly the lack of willingness of management to resolve it was a problem.

Great location on the main street and a short walking distance of beaches, bars, restaurants. Rooms very comfy and bigger then we expected. Staff was helpful and made us feel welcome.

Our room was on the street level and almost every morning between 6-7am the local workers started shouting and singing on the street corner which made sleeping longer impossible. This of course was not the hotels fault but it did make our stay some what less pleasant then it would have otherwise.

The hotel is right on the beach and it has a really nice restaurant. The rooms and the common areas are really beautiful and nicely decorated.

The only thing I could complain about is the staff: there were several occasions when we didn't feel like they were doing their best to help. For instance the power went out in the entire town after a thunderstorm: this is of course not the hotel's fault. But the water was pumped by an electrical pump and they only thought to bring a generator at the end of the day (power had went out the night before). This meant that we had to go 12 hours without electricity _and_ without water. Another example: when we checked in the lock on our door was broken and the door wouldn't close. They needed almost an hour to change our room.

The beach club is nice and also the staff is really friendly and helpful.

However the towels you will get for the beach smell pretty bad. Also we were not very happy with the hotel itself for this price. Although the room was cleaned daily the bathroom smelled really bad and there was actually no hot water. The furniture is not new and the sheets had some stains. It’s definitely not the standard you would expect for a four star hotel. So we would not recommend staying there.