Hotel in Bacalar
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Beachfront Location
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Laundry services
Beach front
Family friendly
Smoking allowed
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
Map of Bacalar
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Sep 2026
Its location is right at the lake enabling easy acces
There’s no real value for money except access to the lake. Very overpriced in terms of facility, cleanliness and general attention to customer. The staff of the hotel seemed to find every question a hassle.
10 / 10Outstanding·Aug 2026
Lovely location! The glamping is stunning and really good food and overall great staff.
Really absolutely loved it!
Language barrier made it a bit tougher to communicate with staff but still very friendly helpful staff.
10 / 10Outstanding·Aug 2026
Love the location and it’s close to the vendor but on the lagoon it was magical and my son loved it
Everything was amazing
6 / 10Average·Aug 2026
The food is extremely good. Fresh ingredients, cooked from scratch, quality. Highly recommended.
The central areas - reception, restaurant area, toilets, etc are very nicely done.
The staff are very nice
Beds were comfortable and the ’hotel’ rooms looked nice
Atmosphere around the pool / bar is very nice.
Do not stay in the 4x single room (at the top of the main building). The smell of sulphur from the drain (think durians in Asia…) was overpowering to the extent that we began to become ill on the second night and had to move rooms - which they kindly allowed).
Lack of curtains - in the smelly room they were broken, and in the substitute room they were not on the top window meaning an early wake up
Service was mixed. Reception good. Watersports terrible - changing their hours with a shrug of shoulders. Bar very slow. Waiters helpful.
Lack of sun loungers. Simply not enough given the number of guests. Yes sometimes an issue in all hotels, but they have the space. An own goal.
Breakfast starts at 8am! Love the holiday atmosphere, but if you are doing anything (we did a trip to Kohunlich and Dzibanche) they leave early so you miss out (albeit they did swap it for a take away ham and cheese sandwich).
$$$$
Top rated by guests
8.2Excellent
(956 Ratings)
"Lovely location! The glamping is stunning and really good food and overall great staff.
Really absolutely loved it!"
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