Near the Major Plaza of Arequipa. The facilities of the hotel

Location. Helpful and friendly service. Breakfast and dinner in the balcony overlooking the plaza and cathedral was fab.

The location is very good but we were disappointed with the overall experience given the price paid. We were assigned a double room with no view facing a building at the back. While there the terrace usually opened for breakfast was not accessible. Overall we felt that we overpaid

Great place to get in touch with the Peruvian culture, few steps from the civic center, the historic places and gift shops between others. Good breakfast. Very clean and quiet. You can have a good rest. Nice pool with best view in town. Great staff.

My room was quite small but fair. Without windows to the outside. Not too close to the airport if you are for business. Due to the location you have to walk 3/5 mins with you luggage to hotel (1 block)

just only the location!

customer service was disappointing, it took a week for the hotel responded to your inquiry and by that time we already check out. internal communication was also unacceptable, the staff promised us a breakfast box because we have to leave early to the airport, the day we left, there was no breakfast box and the excuse was no one informed us.

Amazing location, excellent facilities including rooftop pool and gym and helpful attentive staff. Good room service

There was some noise in my room coming from a casino adjacent to the hotel.

Staff really friendly and close to the centre

Nothing

everything

The location is great, the staff was very friendly too. The breakfast was incredible.

At the moment of paying at the property the amount was different to what I booked through Booking.com At the end the issue was solved but if i hadn't noticed, I would have been overcharged.

location

not the all

Location is unbeatable. Rooms are look a bit bland but have everything you need for a comfortable stay. Staff are overall friendly, correct and nice without being superenthusiastic about their jobs. But overall a positive experience. The hotel is well equipped as well: it has a decent gym and a pleasant rooftop with small swimming pool.

Noise. Quite often there is noise around. Walls are not very well isolated so if you have noisy neighbours then you will notice it. And yes, Peruvians can be noisy...

location- superb! amenities also good. breakfast was nice with plenty of choices. pool was good, but only 2 sun-beds available.

we arrived at the hotel at 5am after a long bus drive from puno. it was the only bus option we had to reach arequipa. of course we were tired and sleepy and asked for an early checkin (paid). the personnel was rude and not helpful at all. they kept us waiting in the lobby for several hours , in the hope that they will prepare a room for us. (said the hotel is at full capacity and we need to wait for someone to leave. a lot of ppl checked out during that time and somehow no room was available). went up for breakfast where they overcharged us, despite we were guests of the hotel. then went again to the reception to ask for a room. we had to literally argue with them to give us a room. around 9:10 magically a room appeared. paid the extra and that was it. we would have appreciated to tell us as it is. we can only do early checkin ONLY from 9am on. come then. not this entire circus of going up and have breakfast, just in case something comes up, going down and wait some more and then beg for a room. not a premium hotel experience. so, despite the hotel was nice the staff from the reception left us with a bad taste..and overall with a so and so experience