Resort in Playa del Carmen
4-Star Resort
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this resort
Located only a short distance from Playa del Carmen, this beachfront, all-inclusive resort features exceptional accommodations, dining options, daily and nightly programs as well as activities for the entire family.
Amenities
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Laundry services
Sauna
Accessible Parking
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Aug 2026
The accommodation, room and personal were great. Thank you for upgrading our booking. Porfirio, Margarito, thank you for your hospitality. See you next time.
9 / 10Outstanding·Aug 2026
The whole stay was very relaxing and "easy"; everything worked and there was no hassle whatsoever.
The restaurants you have to reserve (and are not free? We had all-inclusive and could eat two times) have award-winning meals! Truly excellent! But the wine is still the same bad stuff you get in the rest of the hotel.
The buffets (main and pool restaurant) was very sub-par. They had a lot of selection/choice, but the quality was mediocre (main) to bad (pool).
The alcohol isn't great (Wine is pretty bad, beer - as in all of Mexico - is quite tasteless, and most cocktails taste watered down)
8 / 10Excellent·Jun 2026
The beach was nice bit more seaweeds also the adult pool was excellent.
5 / 10·Dec 2025
The location is absolutely beautiful, and the ambience is pleasant and relaxing. Unfortunately, the food was very bland and could use significant improvement. I personally did not care for it at all. The drinks were also disappointing—very generic and lacking quality or creativity.
Most of the staff were attentive and kind, which I appreciated, though there were one or two individuals who came across as unfriendly. While the setting itself is lovely, the overall experience did not meet my expectations.
Because of this, I would not return. Thankfully, we had another reservation during this trip at a resort we have visited before and truly enjoy, which made the rest of our vacation much better. Viva Maya is okay, but it simply fell short in the areas that matter most to us—food and drinks. While the location and ambience are strong points, they were not enough to make up for the overall disappointment.
Food/ drinks
$$$$
Top rated by guests
8Excellent
(199 Ratings)
"The accommodation, room and personal were great. Thank you for upgrading our booking. Porfirio, Margarito, thank you for your hospitality. See you next time."
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