We have visited St Augustine many times over the past 20 years, since we first moved to Miami, and this is by far the BEST hotel we have ever stayed in . Great rooms, superb restaurant...so good we ate dinner there twice!!..lovely people on the staff, and a Starbucks in the lobby!

It was all good. Even the location. The far end of St George's St, away from Downtown, gives you a 7 min walk to the downtown area. Nothing to complain about!

Tolle Lage, sehr guter Service, moderne Zimmer. Das Hotel ist brandneu.

Very nice young men helping you with your car and bags when you arrive. I wish I knew the name of the man who helped me. I wanted to tip him but didn't when we first got there . Then I didn't have another opportunity. Woman at the desk knew the best seafood restaurants.

Nothing

Location, cleanliness of hotel and friendliness of staff.

There was no concierge. The internet hardly worked during the day and when front desk personnel were asked why, they had no answer or solution.

Great staff. Great location. Nice room

No night light in room. Too soft pillows. Restrooms auto flush don’t work because of seats blocking sensors. Tv hard to operate. No full length mirror in room to check out look. Was told no res for breakfast but when we went, no room and res accepted.

The location was very convenient to everything. The hotel was very clean and staff was pleasant

The room was inadequately lite. It was dark and did not offer additional lighting. There was no full mirror in the room,so odd. Trying to get dress for an event with only a small bathroom mirror available. The bathroom was also dimly lite and there was no makeup mirror offered. Literally I felt like I was getting dressed in the dark, very disappointing. The refrigerator in the room was not working we reported it but no one ever arrived to look at it. The room was unusually large but this resulted in the TV being too small and hard to see from across the room. But I will say the hotel was clean and I did appreciate that. On my next trip to St Augustine I will not be revisiting this hotel.

Лучший отель в городе! Чистый, красивый, большие номера! Прекрасный ресторан! Теперь будем останавливаться только в нём 🤩

Hotel muito bonito, elegante e confortável

Funcionária do front desk que fica durante o dia extremamente antipatica e sem interesse em ajudar. Serviço de guest service também ruim, onde tive que ligar 3 vezes pedindo uma toalha.

Location, quality, comfort, style

Restaurant too pricey. Just ok food.

L’emplacement, la chambre , l’hôtel et le personnel

Rien

The exterior and lobby were aesthetically pleasing and the location is wonderful.

The room itself was sub par for the cost. Bedding, cleanliness, soundproofing and design could all use an upgrade at the price being charged.

Needed more breakfast options. Some items were nice but a little too heavy for us

No breakfast offered since we booked through Booking.com…disappointing.

No bar available… Hallway maintenance (vacuuming) in late evening Less amenities provided when booked through third party site

We arrived friendly staff gave us wrong room but when I asked they changed and gave us credit without asking ( customer service ) we will be back needed disabled room which we got

Nothing it's a great hotel and very clean

Beste Lage, freundliches Personal, sehr schoenes, modernes Zimmer

Das Fruehstueck

They pleaded with us that the hotel was full and gave us a room for disabled people and whilst I have no prejudice against disabled people or hotels having facilities to cater for them, I am not one of them.

Die Lage des Hotels ist perfekt um St. Augustin zu Fuß zu erkunden. Weiterhin sind der Außenbereich, die Lobby und das Zimmer sehr schön und sauber. Wir waren zufrieden! Die Betten sind sehr bequem, das Badezimmer modern mit bodentiefer Dusche. Alles im europäischen Standard. Das Restaurant und die Bar ist auch sehr gut. Sehr aufmerksames Personal! Gegenüber des Hotels befindet sich ein großes Parkhaus. Dort haben wir kostengünstig unseren Mietwagen abgestellt.

Das Licht auf den Fluren könnte Nachts gedimmt werden, man sieht durch einen Spalt in der Zimmertür das helle Licht. Ist aber meckern auf sehr hohem Niveau - wir hatten Schlafmasken, daher störte es uns nicht.

Food was excellent the times we ate at the hotel. Location was excellent to walk to St. George Street and many other attractions. Also accomodated us with really nice weather!!

The room was not cleaned daily and when I called at 4:00 on an afternoon of returning to our room to have towels sent since we needed to get ready to meet friends for dinner at 5, housekeeping came at 4:30 to clean bathroom and bring towels as I was getting ready in the bathroom to meet our friends (no time for a shower) :( Also, sat in the pool area in the afternoon for short while but there was no umbrella in the table. Asked about it and they said they did not have one. Would have been nice to have an umbrella for the table to help with the sun :(

Close to all the shops and tours in the town.

Free (no extra cost) light breakfast would have been nice.

Both great

All was good

The staff was extremely friendly, the hotel was clean and quiet. The decor was wonderful. Me and my husband would definitely stay there again.

Beautiful hotel

Nothing

Todo

Nada

Very comfortable and quiet room in a beautiful modern hotel. High hygiene standards, very good beds and possible to have early check in. Bathroom was great with modern set up in European style. While valet parking seems to be expensive no need to do so as a public garage is across the street with possibility to stay for 15 dollar per drive in.

Only some minor details: lobby is beautiful but does not invite to sit down and relax (probably they want you to do so in their restaurant next door). Also sometimes we entered the hotel and multiple staff were hanging and chitchatting with each other behind their desk and not greeting you at all. We found that a bit rude and not in line with overall standards of the hotel.

The location is excellent.

They never cleaned our room.

The balcony

The staff was very kind.

Lovely, clean, location. Very accommodating!!

The location was ideal...... Once you walk thru the inviting doors.... your welcomed into the hotel main lobby with a very clean sent. Everyone was nice and accommodating. Can't wait to visit again.

The people were very pleasant and the hotel was beautiful. We walked to all our sights. Location was great.

Our room was ABSOLUTELY HORRIBLE! We got the handicap accommodate room. You could hear everything. There was a u haul truck at 2:30 am loading their equipment from a wedding. I complained (which, I have never done in my life). I travel the world and never had a room so noisey). They blamed it on a Third Party booking. Which is you.

The staff was excellent, the rooms were clean, the restaurant scenery was beautiful and tasteful! Minute walk to everything.. just a great place to stay for a weekend getaway.