The apartment is really cold, the heating doesn't work, and the air conditioner did not make it warm. The towels were wet because it was too cold inside and outside.
The bathroom needs a renovation urgently.
1 / 10
Unbearably hot, moldy, and completely unlivable despite the great location.
The apartment's central location near the Vatican was convenient and made it easy to access key attractions in Rome. Unfortunately, that was the only positive aspect of our stay. If the property had an option for ZERO stars, I would have selected it! Booking.com still hasn't responded to any of my calls or emails regarding a full refund, even though we stayed ZERO nights due to the mold-infested condition of the apartment. Coincidentally, the line always seems to cut off the moment I start explaining what happened. PLEASE NOTE: THERE IS NO AIR CONDITIONING LISTED IN THE FACILITIES — THIS IS INTENTIONAL, TO AVOID LIABILITY FOR EXTREME HEAT OR MALFUNCTIONING UNITS. ALESSANDRO AND FRANCESCO HAVE REFUSED TO COMPENSATE, CLAIMING THAT A/C WAS NEVER PROMISED. BEWARE: BOOKING.COM WILL NOT PROTECT YOU. Additionally, these individuals are not the actual owners — they are tenants running a subletting business with multiple apartments in Rome. This is a highly misleading and unacceptable arrangement. SEE PHOTOS FOR THE FULL EXTENT OF THE ISSUE.
Our family of five (two adults and three children) booked "Warm apt in ancient building in Vatican – P S Pietro" for July 4–7, 2025. We paid €715.50 via Booking.com, plus €36 in city tax (cash, no receipt). Total cost was approx. $1,205 CAD, which made the experience all the more frustrating.
I met Francesco at check-in. He and Alessandro (who I only texted) admitted they weren’t owners, but tenants renting the place through Booking.com as a business. From the start, the apartment was over 40°C inside. The A/C units were off and poorly installed—duct-taped to windows and constantly falling off. Francesco promised to return with more tape but never did. Alessandro ignored my WhatsApp messages for days—they were delivered but not viewed—until I filed a complaint with Booking.com. He eventually replied, saying nothing could be done because it was the weekend.
The bathroom was in awful condition: black mold in grout, a moldy shower curtain, peeling paint, and a broken window that wouldn’t close. With three young kids, the apartment was unlivable. We had to find new accommodations at a higher cost. No refund was issued, and the cash city tax felt sketchy with no receipt provided.
The listing was misleading. The photos didn’t match reality, no A/C units were shown, and none of the positive reviews mentioned season or conditions like these. The only positive was the location near the Vatican.
And as for the title—“Warm apt” isn’t just charming—it’s literal. This place was unbearably HOT, humid, and unsafe. If that’s your idea of a vacation, go for it. Otherwise, stay far away. I strongly urge Booking.com to investigate this listing. NOTE: We had to seek medical attention for our youngest child due to the extreme heat in the apartment, to which we were advised to leave and seek an air conditioned residence immediately. PLEASE BE AWARE - THERE IS NO AIR CONDITIONING IN THE FACILITIES DESCRIPTION!!!!
3 / 10
Terrible
Very close to the Vatican
(1)There are only two small air conditioners in the two bedrooms. When one is on, it smells strongly of plastic.(2) One bed sheet, two pillowcases and one quilt smell strongly of sweat and stinky (3) The solution to the problem took a very long time, I had booked four nights and only got new bed linen until third night.(4) The apartment photo with too much filter is actually very old
Pobyt w wiecznym mieście był bardzo udany. Mieszkanie czyste,zadbane w sypialnie były wyposażone w klimatyzatory więc można było odpocząć. Pomimo 4 pietra nie ma problemu gdyż jest winda. Mieszkanie jest wyposażone w pralkę, lodówkę, kuchenkę gazową z piekarnikiem,naczynia kuchenne i podstawowe garnki. Naprawdę warte poświęcenia uwagi jeżeli ktoś szuka apartamentu na wakacje Mieszkanie jest usytuowane w znakomitym miejscu,blisko Muzeum Watykańskiego i Bazyliki, dużo restauracji, sklepów z pamiątkami. Ogólnie mieszkanie i miejsce zasługują na uznanie.Ponadto wszędzie jest blisko. Okolica bardzo spokojna i nawet wieczorem można wyjść i pospacerować. Czasem do odległych miejsc zamawialiśmy taxi i ceny nie były wysokie a komfort i bezpieczeństwo znaczy dużo. Gospodarz domu był bardzo miły i uprzejmy.
Problem ze śmieciami. Dopiero dzień przed wyjazdem dowiedziałam się gdzie można wyrzucić śmieci. Ale i to dało się rozwiązać. Więc to nie jest problem
8 / 10Excellent·Jun 2026
Localização, limpeza
As janelas não abriam, o ar condicionado portátil, não funcionou, então o apartamento ficou muito quente.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Warm apt in ancient building in Vatican-P S Pietro. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Warm apt in ancient building in Vatican-P S Pietro pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Warm apt in ancient building in Vatican-P S Pietro?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and accessible by lift.
Warm apt in ancient building in Vatican-P S Pietro
7.5Good
(97 Ratings)
"The host is super friendly and helpful,
communication was great. Our flight was insanely
late so we didn't arrive until midnight, but check-in
still went smoothly. The location is great, there are
man..."
Pobyt w wiecznym mieście był bardzo udany. Mieszkanie czyste,zadbane w sypialnie były wyposażone w klimatyzatory więc można było odpocząć. Pomimo 4 pietra nie ma problemu gdyż jest winda. Mieszkanie jest wyposażone w pralkę, lodówkę, kuchenkę gazową z piekarnikiem,naczynia kuchenne i podstawowe garnki. Naprawdę warte poświęcenia uwagi jeżeli ktoś szuka apartamentu na wakacje Mieszkanie jest usytuowane w znakomitym miejscu,blisko Muzeum Watykańskiego i Bazyliki, dużo restauracji, sklepów z pamiątkami. Ogólnie mieszkanie i miejsce zasługują na uznanie.Ponadto wszędzie jest blisko. Okolica bardzo spokojna i nawet wieczorem można wyjść i pospacerować. Czasem do odległych miejsc zamawialiśmy taxi i ceny nie były wysokie a komfort i bezpieczeństwo znaczy dużo. Gospodarz domu był bardzo miły i uprzejmy.
Problem ze śmieciami. Dopiero dzień przed wyjazdem dowiedziałam się gdzie można wyrzucić śmieci. Ale i to dało się rozwiązać. Więc to nie jest problem
8 / 10Excellent·Jun 2026
Localização, limpeza
As janelas não abriam, o ar condicionado portátil, não funcionou, então o apartamento ficou muito quente.
9 / 10Outstanding·Jun 2026
La ubicación
Faltaban cosas del aseo y estaba muy sucio
6 / 10Average·Jan 2026
Location
Everything else
$$$$
7.5Good
(97 Ratings)
"The host is super friendly and helpful,
communication was great. Our flight was insanely
late so we didn't arrive until midnight, but check-in
still went smoothly. The location is great, there are
man..."
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Warm apt in ancient building in Vatican-P S Pietro. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Warm apt in ancient building in Vatican-P S Pietro pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Warm apt in ancient building in Vatican-P S Pietro?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and accessible by lift.
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