Hotel in Surry Hills
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Elegant Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Surry Hills
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
location was good, café and restaurant was nice. Room was open plan which was cool. It was a stunning room with a massive bed. Stocked well with a clothing steamer and iron, plenty of room to hang your garments up. Shower was lovely!
Lighting around the mirror and vanity was not overly bright and created shadows over your face for putting on makeup, the full length mirror was good but again, the lighting was not great to see yourself.
10 / 10Outstanding·Sep 2026
Beautiful and comfortable rooms with great views.
Nothing. We thought it was great.
10 / 10Outstanding·Sep 2026
Super cute and roomier than we even expected!
Nothing it was great!
6 / 10Average·Aug 2026
The Ace hotel is hip and cool and the fit out and facilities are avantgarde.
I booked this hotel for a birthday experience for my partner. The pictures look amazing and the hotel presents well on the web. Unfortunately, we booked to stay from Sunday. This was a mistake as the Ace does not accept cash and thus leaves an international visitor no other option than a credit card. On arrival there was small sign stuck to the back of the computer screens stating that they won't accept cash and the standard credit card surcharge is 1.5%. ( that's ok) However Sundays attract a 10% surcharge and public holidays 15%. Im ok with public holidays surcharges, but slugging travelers 10% to check in on Sundays is a wrought especially when there is no other method of payment on arrival.
When questioned about the 10% surcharge the receptionist quipped that this was the law!! I paid but noted i believed it wasn't law.
I checked the law; Sunday surcharge is discretional not law. Ace Hotel you do not state that you charge a 10% surcharge on your website or external communications. I visited the reception the next day to submit my interpretation of the law and was told the manager would be in touch. This hotel has a cool vibe with nice bars and furnishing but the rooms are small and definitely not 4 or 5 stars! The room was not cleaned until late Monday and they did a very average job on the other days. Ace hotel you could be a lot better,
Im still waiting to hear from the manager? Lesson DONT CHECK INTO THE ACE ON SUNDAY WITH A CREDIT CARD !!
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Top rated by guests
8.8Excellent
(3,675 Ratings)
"location was good, café and restaurant was nice. Room was open plan which was cool. It was a stunning room with a massive bed. Stocked well with a clothing steamer and iron, plenty of room to hang you..."
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