Boutique hotel in Kazakhstan
4-Star Boutique Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this boutique hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Bar
Balcony/Terrace
WiFi/Internet
Garden
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Kazakhstan
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Кофейня
Долго ждал персонал при заезде
10 / 10Outstanding·Oct 2026
Очень чисто и уютно, очень много внимание уделено деталям, не похож на бутик отель, так как намного просторнее
Заезд к отелю очень сложный, несколько раз кружили перед тем как попасть, особенно сложно, кто не знает город и во время вечернего движения
10 / 10Outstanding·Sep 2026
המלון מקסים! שהינו בו רק לילה אחד כתחנת מעבר והצטערתי שצריך להיפרד ממנו.
עיצוב יפייפה חדרים מרווחים, שטיחים יפים שמפוזרים ברחבי המלון והחדרים, המקלחת נהדרת ורייחנית.מתחם חדר האוכל יפה ומעוצב וכך גם ארוחת הבוקר המוקפדת.
אין
5 / 10·Sep 2022
stars for the service. The breakfast is unique and delicious, and "Tary" coffee shop as the first ethno style eatery is a wonderful idea and adventure on its own. However, the staff (waiters) need to be trained to be more attentive. It's hard to get their attention ones you place the order. I've dined there 3 times and I always had to ask for cutlery. They forget to bring some of your orders as well and also they never check back to make sure if everything is okay. Especially when you choose the outdoor dining it's really hard to get someone to your table to take your order. After waiting a while I had to bang the glass wall and hail to get a waiter's attention. The service definitely needs an improvement. The staff (both, the hotel and the restaurant) lack the manners and etiquettes of hospitality 3 business.
2 stars for the hotel stay. Toiletry in the bathroom is not from L'Occitane as shown and advertised online. The bottles were from a brand called "Olive" and they were so bad. Ingredients were all toxic and the shampoo gave me an eye allergy. The toiletry bottles were not full and they also didn't have the safety seals (foil seal) on the top. The water bottle in the room is not two bottles of "Tassay" water as advertised online but it's just a hotel bottle that someone poured a water in and had no safety seals either. I couldn't drink it since I have no idea who poured it into the bottle and I don't trust the hotel staff. Especially when people are barely recovering from the aftermath of the COVID-19 pandemic, this unsealed water bottle was a huge red flag! 1 Star for their card reading machine (terminal). They couldn't take my Visa or MasterCard from Bank of America and I had to pay cash to stay in the hotel. This is especially bad for their business as a start-up since most of the guests probably will be foreign tourists since they would want to experience ethno - hotel and would want to pay with their cards. 0 star for whoever called my room early morning and woke me up from a deep sleep, especially when fighting the American jet-lag. Someone from the front desk called my room early morning by mistake. Huge thanks to Adiltai (the receptionist girl) who allowed me a generous late check-out to compensate the lost sleep due to the early morning call. The rate (price) is much more less than Rixos Khadisha where I usually prefer to stay, but Pana needs to raise their standards. I would rather pay more and enjoy my stay than experiencing the poor quality of the service.
$$$$
Top rated by guests
9.3Outstanding
(395 Ratings)
"Everything was very good overall. The rooms were clean, bright, and recently renovated in a modern style. Breakfast was good, and the staff was friendly and responded to requests quite quickly."
Verified guestDon't miss out! Price and availability may change
