Novotel Mumbai Juhu Beach Hotel
About this resort
Located in Mumbai, this charming resort for $107 per night is a great choice for your next vacation. Ocean-view resort with a poolside bar, near ISKCON Temple Catch some rays at the beach or spend the day relaxing at Novotel Mumbai Juhu Beach Hotel's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Housekeeping is available on request. Novotel Mumbai Juhu Beach Hotel offers 204 accommodations with DVD players and minibars. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. This Mumbai resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Gym / Fitness Center
Garden
Map of Mumbai
Reviews
3.5/5.0
Average(759 Reviews)
5.0
"Staying at the hotel was an absolute delight. From the moment we stepped into our room, we were enveloped in a sense of comfort and relaxation. The bed was incredibly cozy, the amenities were luxurious, and the atmosphere was serene. The attention to detail in ensuring our comfort was evident throughout our stay. The staff were exceptionally attentive and went above and beyond to cater to our needs. Overall, our experience at the hotel was nothing short of perfect, and we can't wait to return for another relaxing getaway."
8.0
The staff were very good when it came to serving in particular the housekeeping staff by the names of Prajwal and Nilesh and in the dining area i would mention the name of Deep.
2.0
Improvement areas:
-Due to the orientation of the building, majority of rooms offer only partial view of ocean. Website should be described as such.
-The location of the hotel is situated in a nice part of mumbai along the beach, however the customer service given needs to match for it to be a 5*.
-Staff is slow on responding to requests. Such as room not being ready after check-in time, lack of awareness on timely dealings with luggage or breakfast when catching an early flight etc.
-Beach access is useful, however the system with the gate is not efficient. The guard may not always hear you and delayed reentry to the property may be expected.
It seems as though the ratio of staff needs to increase to cope with the demand and high guest numbers.
Good:
-Prime location on Juhu beach, with good facilities like Spa on site.
-Outdoor pool area is nice to sit and enjoy the view.
-The hotel seem to be interested in actioning any feedback received.
3.0
Great
4.0
My booked room was given to someone else and I had to wait till 9 am in lobby to check in. Although I had notified hotel about my late arrival in the night.
The reservations and front desk is terrible. During wedding season December the hotel is congested and pool is blocked
4.0
I booked a ocean view and payed fully before landed and going to the hotel, after arriving I was told the room is not available which was quite upsetting because it was paid and how do you know hold off a expensive room? they ended up giving me a lowgrade twin beds room with my daughter with parking view and told me they will move us tomorrow, next day I went and asked and they said we r moving you and they end us moving me into a smaller room with pool view just to end the conversation. I spent alost 700$ usd dollars for three nights and I did not get the same room I purchased.
2.0
When I arrived my room was not ready. I had paid for a day in advance so to hold my room and make sure I could get an early check in because I was arriving at 4:30am. When I arrived they told me that the room I had paid for was not available and that they could get me into a different room for the evening. I just needed to sleep for a few hours. I was exhausted. Not to sound pretentious but I had booked a king size bed for my stay and when I arrived to the replacement room it was not the queen size bed the front desk person told me it was two twin size beds he then told me to quote " Push them together " and that this was an upgrade to what I had purchased. THIS WAS NOT AN UPGRADE! I'm very disappointed on customer service! I was transferred to the correct room the following day. But........when booking through hotels.com and having multiple emails with the hotel prior......why am I paying for two nights to make sure I had the correct room when I was given something else. I would defiantly stay some place else if I was to do this again. There are too many options and this place needs to train their front desk to do a better job.
8.0
Room was not ready when we arrived at 330pm
Fridge did not work.
Great view, good rooms, helpful staff
2.0
Worst Hotel I have stayed, the rooms are filthy, bedsheets are stained, cockroaches everywhere. Food is subpar at best.
6.0
Overall we had a very pleasant stay. However, it is a dated property and you can tell from the wear and tear. The room service is very patchy, like the for the 3 or us in the room, one day there was only one bath towel, while other days there were 3 but one one hand towel. The staff however, are amazing, super helpful, and on it. Dakshita from the cafe on the ground floor was exceptionally sweet to my daughter and we had a great time in that cafe thanks to her. Great location, and conveniently near everything we had planned.
2.0
The front desk staff was always rude and unhelpful. They seemed to be irritated in general. The breakfast was so understaffed. I asked for coffee 4 times when I finally got up to make my own coffee at the coffee machine. Also I got delivered someone else's dosa and then got 2 more delivered to my table. There is lack of training for all breakfast staff and very poor attitude at front desk. And to think I stayed there for 7 nights. It never got better any of the days that I had to deal with either department.
2.0
Room lovely, staff and service excellent… disappointed with quality of food at breakfast. Didn’t feel fresh and too fried and soaked in spice
5.0
Great service and help
1.0
Power went off couple time and leakage of water
2.0
Fantastic hotel and great location, right on Juhu beach. Room was fine with a great view over looking the sea. The only down side was the service at breakfast. On one occasion we asked for coffee 3 times and it didn't arrive. Only when we raised our concerns and said we would be complaining that it arrived. Almost on all occasions there were no serviettes at breakfast, till we asked. Food and drinks at the hotel are very expensive which led us to eat out more than we would have wanted.
3.0
Great location on the beach. I was upgraded to a suite which was amazing. Clean and comfortable hotel.
1.0
Not much. This place does not look like it looks in the pictures. Was sold a spa treatment package only to have construction going on throughout the treatments. Showed hotel staff that this isn’t the hotel I paid for judging by the pictures to which they dismissed me. Happy to pay if I receive what the pictures portray but it simply isn’t. Only one of the hotel restaurants is open and charge $10 nzd for a can of soda. The nicest staff here are the security out the front. Please don’t stay here off the pictures provided. There is construction going on everywhere and I would expect hotel prices for soda but $10nzd is a joke.
4.0
Everyone was extremely accommodating and friendly. Praful, Aman, Rupali, Naziya, and the rest of the staff was super nice. Hospitality is top notch! The mattress I slept on was so hard that it caused me terrible back pain, however, Praful and Aman both made sure they took care of the matter as quickly as possible. Thank you everyone for a great experience!
1.0
This was the worse decision my husband and I made! We arrived at 230am after a 19 hour flight, our room on reservation stayed non smoking and check in time is 3pm. Our room wasn’t ready when we arrived and we were told to wait another 40 mins to get in. We moved into our room, it was a smoking floor, when I selected non smoking due to my allergies. They then shifted us to another floor and the bed sheets had human hair all over and the bathroom floor, we had them come and re clean and by this time it is 3:45am.
The restaurants and pool outdoor area is fully under construction and noisy. The staff members are very rude and not helpful.
I also booked a couples massage and had the worse experience! They almost twisted my ankle due to their inexperience. The woman who massages me, ended up stabbing me with her nails in my arm, to the point I have internal bleeding and I let the hotel know and they never cared or called back like they promised. We spoke to a gentleman name shivam and he is horrible! I have pictures of my arm and my complaint went ignored. I wouldn’t stay at this hotel again if it was free.
ITS DIRTY! BAD CUSTOMER SERVICE!
2.0
Terrible service at front desk. All they do is talking among themselves and not working with customer
2.0
The pillows on the bed were dirty and stained. We had all the pillows replaced - more stained dirty pillows. Eventually they scoured the hotel and found 4 barely acceptable pillows which appeared not too dirty but were very poor quality. Have never come across anything like it in a major hotel.
1.0
One of the best hotel for terrible services. Staff seems to be not trained well to talk with basic manners.
I was treated very poorly at the restaurant asking me to wait outside when I walked a few steps in, very rudely.
Ordering room services were difficult.
Checkout was terrible. Literally no services provided.
Although I must mentioned the restaurant manager was very apologetic and treated me well.
Incident after incident made it clear there is a systemic problem in this hotel.
Location island facilities are good, but expect a terrible service.
Don’t expect a smile from most at the hotel!!!
Being a good
Memeber of hotel.Com for over 10 years this is my first ever negative comment
3.0
Staff was nice. Initially front desk said tes for upgrade but made us wait 3 days to say no.
Food quality needs improvement. Water is rebottled water, not good quality
2.0
Overall stay was very nice, got free room upgrade however there are still room for improvement as this is presented as 5star hotel.
Staff is trying to be nice and helpful but many time did something silly. Example: we requested for a water. Boy brought a water but no glass. We requested to book a business office for a meeting. One guy confirmed it and at the time of meeting other said it is reserved by someone else. I ordered room-service meal and reported to pay by card. So boy brought me a meal but didn't have a card machine.
1.0
I had a miserable stay at the hotel. First the pick up was not in place, after repeated messages they did not even tell where they are going to pick me up. As a result the pick up was delayed by 30 min. The driver was horrendous and even had physical fights on the street. When I got to the hotel, the staff at the registration kept on speaking on a personal call while I stood there waiting for 10 min. The room is abysmal, there is rust all over the bathroom, shampoo, bodywash containers were empty, temperature could not changed. I would strongly recommend avoiding this hotel.
3.0
All Good smooth check ins.
But
I booked it for my family...they liked it
5.0
Great location good vibes
4.0
Head chef Jason. Is incredible. I had dental surgery while in Mumbai. He was always offering me food that would suit my condition and ensured I was okay when it came to eating. He is a credit to the hotel
3.0
Staff was not sure how to provide copy of receipt for room service.
No sanitary bags for disposal.
TV - too much of Hindi language channels. Frustrating.
Food- the WORSE salad ever seen. I didn’t want to even touch it. It looked like you guys went out out to pluck grass ti make it. Terrible
5.0
Room and property was excellent. Service was little slow but otherwise no issues.
5.0
Wonderful experience!
5.0
We were provided a room upgrade for our wedding anniversary.
5.0
Good
2.0
Our stay was below average, facilities at the location were ordinary. There was no breakfast included in the stay until we moved to a different room that was twice as expensive. Wouldn't stay at Novotel in future.
4.0
Truly dedicated concierge team , all of them strived to their level best
2.0
The beds were not comfortable. Buffet Dinner quality was below average although breakfast was good. Service was very good. Location is also very good.
4.0
When I booked the hotel, I was supposed to get airport shuttle, when I phoned the hotel I was told a charge of 2000+12.5% will be charged. When reaching the hotel I asked the reception as to what time was breakfast in the morning. They asked for my room number and then I was told that when I booked the hotel the breakfast was not included. But in the morning I went for breakfast and I was charged Rs 3218.90 . I queried why the price was so high, I was told that because I had booked the hotel through hotels.com. When I checked at the reception where the hotel room prices were displayed with breakfast price additional, it was Rs1300.00, which when booked a double room, it would be for two people.
3.0
Worth every penny, amazing hotel with great location and great staff.
3.0
Nothing unique about the property
refrigerator was not working, we had to call technicians for room temperature, lights went out so had to call, had to call to replace refrigerator.
2.0
Very over priced small rooms with hard mattresses and pillows .very disappointed to be given a room next to a room being renovated. Noisy builders ..only compensation a free drink .charged more than agreed price ..had to have the bill altered .. sampam restaurant good and location too ...otherwise would not recommend it
FAQs
How much does this resort cost compared to others in Mumbai?
The average price for a rental in Mumbai is $39 per night. This rental is $68 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Novotel Mumbai Juhu Beach Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Novotel Mumbai Juhu Beach Hotel. Enjoy the water!
Is Novotel Mumbai Juhu Beach Hotel pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Novotel Mumbai Juhu Beach Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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