One of two elevators broken, room had broken falling apart furniture, floors were dirty. Bathroom was dirty, tiles falling off in bathroom floor. Excessive caulking in shower corners that was mold covered. Carpets in hallways dirty and stained, hotel needs a cleaning and an update badly. Staff interactions were all positive, exterior was clean

Only one working elevator, and the wait was ridiculous just to get on - at one point the staff had us exit so their cart could get in and then we had to re-enter elevator (all of this with no English) the staff said they have been complaining about this for months. The headboards in our room were chipped and there was black spots all around the tub should’ve taken pictures. The whole hotel was very damp. Hard to keep it cool in our room. Breakfast food was good.

Where do I start? First and foremost there was only one functional elevator, which made getting to the 3rd floor an adventure each time we had to use it, the refrigerator in the room did not work, and the room had roaches! As a BONUS, the hallway on the 3rd floor felt like an INFERNO. For almost $200.00 a night, I felt CHEATED! 😕😠😡

The rooms were clean. Breakfast was delicious and staff was friendly and helpful

The guest service agent Sarah that checked me in was absolutely amazing and friendly. She has a great attitude, very helpful and accommodating. Housekeeping was also nice and made sure my room was cleaned and we had enough towels.

room was clean however only 1 elevator working left a big wait time for guests. also the window blackout shade would not lift up. instead of fixing it maintenance just folded it up which I could have done. also the heat would not shut off in my room.

Both bed mattress and sofa mattress were soiled with yellow (urine stains)

The level of comfort

All great except 945am annual fire alarm check. Would have preferred to be after check out time between 1130am-230pm…

Our truck was broken into, during the day, while parked in the parking lot. The parking lot needs security cameras or some type of security guards. Rooms need to be updated. The air conditioner in our room was loud and woke us up several times during the night, turning on. The rug in the room was dirty. Need to update to washable surface, like tile. We didn't even want to walk on it barefoot.

Very clean hotel with a great breakfast in the morning. Great amenities in the shower and everything worked properly. Would definitely stay again!

Not clean

Floors in halls were a bit nasty.

Breakfast was very good. One elevator was not working but it did not impact our stay.

The service was very good and friendly.

The property and staff was fine. Room furniture needs to be updated

Very nice stay.

Property was clean and comfortable. The breakfast was also great.

Broken elevator for my 2 day stay with my family. No hotel manager at the busiest time of the year. Ran out of breakfast by 9 am.

The hotel by it self is very good. But there's a but, don't expect much from the breakfast. I stayed in Hampton Inn Tamarac few years ago the breakfast there was excellent, and there was some place to shop in walking distance. Here that was not the case at all.

It was close to outlet mall and Amerent Arena for hockey game. Easy to get to from Winter Garden.

Great place to stay and was last minute booking

My company stays at this particular property often. The building has had some recent renovations and looks fresh and good. Inside is nice and comfortable, rooms are clean and nice. Above all the people make this property. They are always friendly and outgoing, are a great team always attempting to help out as best they can. I know when we stay here we are going to be taken care of.

Quiet friendly staff.

It was ok…

Very clean, comfortable. Staff very friendly

I want to tell you about our experience at the Hampton Inn, Tamarac, FL. My family traveled from North Carolina to see us and we booked them through hotels.com at the Hampton Inn & Suites Ft. Lauderdale West-Sawgrass/Tamarac. My son, wife, 3 year old and 7 month old baby were supposed to stay at the Hampton Inn for 4 nights. The first night they discovered the room was infested with bedbugs. My son took pictures of them to show the manager. The hotel staff does not check the rooms and it was gross and disgusting, especially with 2 young children. After arguing with the manager all morning the next day (he didn't want to refund the money for the room), he finally relented and returned the room charge. Then my family had to spend an entire day (time that should have been spent with us), finding a new hotel, washing and drying all of their clothes, and unpacking in a new hotel. We only had a limited time to be with them Thanksgiving week, and a quarter of the time was spent on this hotel disaster. The Hampton Inn & Suites has an 8.2 Excellent rating on hotels.com, but clearly it's not. My son said after they left, the staff was turning over the room for the next guest but not doing anything about the bedbugs in the room. This is completely unacceptable and ruined both our Thanksgiving week as well as our family's. This was especially disturbing since there were 2 very young children sleeping in a room infested with bedbugs.

Was comfortable with our stay

I think the rooms are poorly lit and I had a hard time with that in the nights,basically just a night lamp for an entire bedroom,the brightest light is by the door. Also the property needs to look into the cleaning agents that they are using because even after houskeeping came the bathroom did not smell fresh and sanitized.I hated that. The wifi went down on my first night,my room phone did not work so I had to go down to the lobby in my pjs and not even an apology or proper explanation from the front desk staff. No wifi that night,a big inconvenience.

Like that place

Tesla charger was inoperable. Room wasn’t made up. Pillows were worthless. Plastic anchors on the walls weren’t pathed over. Handicap accessible room shades didn’t work. Hallway carpet was buckled and stained.

Hotel has an amazing smell lobby area, room was very clean.