Homewood Suites by Hilton West Des Moines\/SW Mall Area
About this hotel
Comfortable hotel, walk to Jordan Creek Town Center An indoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a meeting room, dry cleaning, and laundry facilities. Homewood Suites by Hilton West Des Moines/SW Mall Area offers 100 air-conditioned accommodations with MP3 docking stations and DVD players. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This West Des Moines hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool and a fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Gym / Fitness Center
Map of West Des Moines, IA
Hotel in West Des Moines, IA
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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Reviews
4.4/5.0
Excellent(401 Reviews)
3.0
It was a perfect stay from start to finish. Felt just like being at home in the suite. We loved it and will be back again.
8.0
Noisy. Bathroom tub shower did not drain.
5.0
This is my second time staying at this hotel. It is a very nice hotel. Has everything I would look for in a hotel. Shopping and dining right across the street. They also have a good breakfast.
2.0
The hotel was nice, however we did book a suite room and did not get it when we checked in. We were also not told that upon arrival so we’re surprised when we got to our room that it was only the one room. We were traveling with our baby and hoped to put her in her own area to sleep. We paid more for this on hotels.com and then the hotel could not accommodate.
5.0
We stayed for a football tournament and this hotel was prefect. Several area Available to hang out as a group. Very nice pool and hot tub. Staff was very friendly and professional. Our room was great as well! Very clean!!
4.0
We liked the room arrangement & breakfast was good
5.0
Perfect location for dining and shopping- beautiful property
5.0
Close to shopping
5.0
The location was great. It felt safe and convenient. We had everything we needed all around the area.
1.0
I was surprised for the cost how inefficient this hotel was, from no room info packets of amenities and times, to cold breakfast and coffee.
3.0
All is good with our room but the shower only has one sliding door. Did not notice until we were all in and done with the pool and ready to take showers. Needless to say we ended up with a small pond after cleaning up 2 children. The pool seems like it has a little algae build up on the bottom and the hot tub says out of commission.
3.0
I cannot say enough great things about this hotel. It was fabulous. Upon checking in, Eric, who was behind the front desk told me that there was a small issue in booking. I had been at a baseball tournament in the hot sun and rain all day, but he surprised me with an amazing upgrade. I think it had been over booked through a site and we were able to be upgraded to two king suite rooms that adjoined at no extra charge. Made my day as well as the rest of my family. Also was great to provide grilling supplies for the beautiful patio. Just a wonderful overall experience! So wonderful that I booked this same chain in a different location for this upcoming weekend! Great job. Thank you Eric!!
5.0
Very clean, very pretty, nice location, great breakfast, nice staff
1.0
Bath room is not good. Broken shower curtain, no conditioner and soap.
Bed room: night stand switch is broken.
TV in both rooms were not function. Couldn’t use TV.
1.0
We were without TV in both rooms. No resolution in sight. We weren’t told at the desk when we checked in and no effect put to fix problem. After a long day of traveling I expect a working TV for news and enjoyment. We are very disappointed with or stay.
We only had one bath towel and two hand and two was cloths. Would have appreciated a full
set of fresh linens.
5.0
The cleanliness of the property. The spaciousness of the room. The eggs our first day were very dry. The cheese omelets the second day were much better.
5.0
Great staff!
3.0
Big group outing, was pleased with everything. The area around the hotel was great.
3.0
Friendly staff, very clean. Would stay again.
5.0
Nice front desk staff, we checked in late in the night after a long drive and the front desk woman was very helpful and friendly!
5.0
Full operating kitchen with provided plates and cookware. Would be really cheap for families on a budget
2.0
Hotel has a nice floor plan/set-up for family. Check-in wasn’t very friendly, but room and breakfast were nice. Great location near restaurants/shopping.
3.0
Location was perfect for what we needed. Pool was VERY cold. Hot tub jets didn't work. No towels. Hot breakfast items were dry. No extra blankets for pull out bed.
5.0
The bed was comfortable. The pool was cold. The hot tub wasn’t hot enough and the bubbles didn’t work.
3.0
It was nice. Checked into first room and the tv didn't work they sent a maintenance man right up and then changed our room
3.0
I liked big rooms. I did not like that I had no control of temperature in my room. Called front desk. She came to room turned on fan. Said that was all that could be done. Room was to hot entire stay.
3.0
I always enjoy staying at Homewood Suites. Everything is very clean and comfortable and staff is very friendly
5.0
Really great property. Easy going staff and the rooms have the perfect amount of space.
4.0
The property was very clean and maintained with excellent staff! The only issue we had was breakfast, and the poor quality that we received with both the food and the kitchen help.
2.0
Front desk charged me for my stay even though it was already paid for through hotels.com. Breakfast was sub par at best. Food was cold and they ran out of food over an hour and a half before it was scheduled to close. Many unhappy guests.
4.0
Property was clean. The room was a perfect fit with a kitchen, office and a lot extra space perfect for me and my family. I wish next time there are more and better breakfast options.
4.0
Cleanliness of room was disappointing. I don’t know when the last time the ceiling fan had been cleaned. There was a large greasy hand print on the wall and the dishwasher didn’t want to start because the door wouldn’t stay closed.
The breakfast was good and the pool area was clean
3.0
Room was clean, comfortable bed. The pool area was open til midnight which was nice, only thing I was not impressed with was the selection for hot breakfast food.
2.0
There was hair in the shower when we got in the room. Also, Orbitz advertises the hotel offers an airport shuttle, not true. This really left us in a bind because my husband had to be at the airport very early in the morning and we had our son with us, who I didn’t want to wake up to take my husband to the airport. The shuttle was the entire reason we booked this hotel. The desk staff didn’t care that it was an issue, basically said we didn’t have to stay there and orbitz told me to book a shuttle on their website that they *might* be willing to reimburse us for, then told us that there was no shuttle available to book, wth? I asked the orbitz agent why she couldn’t guarantee reimbursement for a taxi or something (Uber doesn’t exist in this area apparently) to which she replied “because you haven’t paid for anything, that’s why”. Uh, I paid $220 for a hotel room with an airport shuttle actually. Overall, SUPER disappointed with orbitz and Homewood Suites but mostly Orbitz. The hotel website doesn’t show they have an airport shuttle so Orbitz is the one doing the false advertising and refusing to make it right. I will pay a little extra and not book thru Orbitz anymore since they won’t stand behind their app/website statements.
2.0
Personnel at lobby was rude when I checked in and when I checked out as well, seems like they were definitely tired of being there.
4.0
Breakfast was decent. Air conditioning nice and cool.
Never any pool towels. Hot tub out of order.
1.5
Wallet was stolen out of my car, just be careful if you stay here. Looks like an ok area but obviously it’s not.
2.0
Wallet was stolen out of my car, just be careful if you stay here. Looks like an ok area but obviously it’s not.
5.0
Liked the room!!!
3.0
I check in about 3 and there was 1 person at the desk and 5 of us checking in. She struggled with it.
I know there are staffing issues everywhere, but on a Saturday at check in I would have hoped for 2 people at the desk.
FAQs
How much does this hotel cost compared to others in West Des Moines?
The average price for a rental in West Des Moines is $131 per night. This rental is $3 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Homewood Suites by Hilton West Des Moines\/SW Mall Area. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Homewood Suites by Hilton West Des Moines\/SW Mall Area. Enjoy the water!
Is Homewood Suites by Hilton West Des Moines\/SW Mall Area pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Homewood Suites by Hilton West Des Moines\/SW Mall Area?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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