Let’s just say the pictures posted have to be from at least 10 years ago. We were greeted with very friendly staff probably the only positive about our stay first thing they said right off the bat was we are short staffed on housekeeping, and you could tell. The room wasn’t terribly dirty however, the carpet had tears in it, and the bathroom tile was all broken up. The bathtub didn’t look to be properly cleaned. There was something that appeared to have been spilled all over the bathroom cabinets but never was wiped up the worst part about it all was the bed was so hard and uncomfortable, the room was also so bright between the very light glow from the microwave, the bright glow from the hallway lights under the door, and the curtains didn’t want to close all the way so you got a bright light from the street light It was so hard to get to sleep . I definitely will not be staying at this hotel again. Sidenote, the breakfast is just as bad just because it’s free does not make up for how lacking it was.

We booked a one-bedroom suite for our teenage son, my husband, and I. Upon getting ready to go to bed, I pulled the comforter open only to find lint and fuzz all over the bed linen. We called the front desk to see if the housekeeper could provide new bed linen. No one answered. So my husband went to the front desk and returned with a stack of bed linens. We changed linen. The sofa bed in the front room has obvious large stains at the base. The door to the coat closet has dried up spilled at the bottom half; either someone threw up or food sauce splashed, then was left there until dried up. I left a note for housekeeping so they can address it before the next guest check-in. The breakfast area was dirty, ran out of coffee, and food debris was on the floor, and attendance could not keep up. Thanks to the front desk personnel who stepped in to help. It was a chaos.

Everything was good until my 3 year old son went to take a shower after swimming. On the way into the bathroom the carpet was peeling up and he cut his toe on the tack strip. It bleed for 15 minutes and was very painful for him. We had to go get a bandaid from the front desk and told them what had happened and they didn’t much care.

it was very clean and comfortable. the breakfast was very good.

Breakfast area is too small and cloistered. People running into each other. Furnace in room 317 was noisy and sounded like debris in it. Building is getting dated.

At check-in, the attendant sent us to the wrong tower. Not a huge deal, a bit inconvenient. But then, there were no towels for the pool, and the staff said they had zero towels to give out. It wasn't sold out so not sure what happened there. No apology, I believe I interrupted her movie on her phone. The hot tub was cold and murky, like it had not been cleaned recently. Someone had turned on the emergency shut off for the hot tub, so when we figured out how to get it going again the water was full of foam. Will not return.

Loved the proximity to the mall and the large suites

Friendly staff and clean room when we arrived

The staff at this hotel is so friendly and hospitable. Went above and beyond in making me feel welcome.

Would not stay there again. Old and in need of complete renovations.

Dirty sheets at check in for the pull out bed. Full of some kind of stain. Helpful person at the dark very willing to assist. Great service. Beds were comfortable, daughter even said that for the pull out couch at first.

The location is convenient and the outside of the property is well maintained. The condition of our room was wholeheartedly average. The floor in the kitchen had gaps in the transition plates and there was a large scrape in the linoleum. The switch in the bathroom didn’t allow you to turn off the fan, and because the sound of the fan was so loud, I chose to shower in the dark. The bed was comfortable, however and the location was excellent. The breakfast was well below average, but since there are so many options due to the convenient location we didn’t have to eat it.

The front desk staff were awesome no matter what time of day or night! Unfortunately, housekeeping was a let down… had to call front desk 2x in a 4 day stay for clean towels and TP. Another downer was garbage disposal did not work so by end of trip, unit was rather smelly. The continental breakfast was awesome…great variety, friendly staff, and outstanding biscuits & gravy!!!!

Great location and excellent services. It was like being at home. There are several nice places to eat and shop or just get out an walk.

Great staff, loved the 2 bedroom room for family and great location. It's needing some love but overall we had a nice time.

Check in was easy. Breakfast was delicious. Room was quiet and had all the amenities I needed for a comfortable stay.

It was so close to shopping and several nice restaurants. The creek and bridge were quite picturesque. Would definitely stay at this property again! Loved the fountain at night!

Very nice accommodations!

Very pleased, only downside was the milk I got from the breakfast was expired by over a year.

Very confortable hotel in west Des Moines. Room was clean and had a full kitchen. Friendly staff.

The bathroom seemed a little dated especially the flooring throughout but overall it was a great experience and would stay at again. lovely friendly and helpful staff.

Plumbing is super loud and the toilet runs excessively. No bed sheets or mattress pad. Halls smelled funny. My pillow I brought from home went missing after room service came on Wednesday.

The hotel is nice. It is right near a big mall and tons of places to eat. So it is very walkable. The pool and spa are nice. It is a ways from the city but that didn’t bother us. It is in a very clean area and the pond is nice to walk around also.

I was pleasantly surprised at the size of our room!! Had a kitchen and living area. It was very spacious, clean and comfortable. Staff was amazing. Definitely stay here again!

Peaceful and clean

Great property. Highly recommend

We really enjoyed the outdoor space with the fire pit and tennis court. The room was very spacious and clean as well.

Clean. Courteous staff. Close to Jordan Creek and great restaurants.

The pull out sofa was extremely uncomfortable for our daughter, so she ended up sleeping on the slightly less uncomfortable couch. The pull out mattress was advertised in the room description to be a thick mattress and this did not turn out to be the case. It was thin and had no padding so the springs inside were quite sharp feeling. Not a good nights rest, for sure.

The room was clean and really nice! Great breakfast!

Great location, with clean rooms, and very friendly staff. Great stay.

Location was great (lots of restaurant options and close to highway). Breakfast options were typical - - nothing special - bagels, yogurt, hard-boiled eggs, fruit, juice, coffee, scrambled eggs, biscuit and sausage. Our room was on the first floor by the end-of-hallway door. Bad news is that the first floor hallway smells like chlorine due to the pool. Good news, we were far enough away from the main gathering spaces that it wasn't very noisy. Carpets in hallway are a bit worn but our room was nice and, most importantly, clean. Only complaint was that the bath gel dispenser in the shower didn't work and that the very large population of geese made it very unpleasant/difficult to take advantage of the walking paths.