Amazing service and superb location! Im amazed at the high quality of this hotel. I was with my mom, treated us like royalty. Everything has been super easy.

Amazing architecture right in the middle of city square. Old world charm in full display—highly recommend!

Beautiful building and amazing decor, large rooms and bathrooms. Very comfortable and in a great location. The staff was amazing and very helpful.

Beautiful historic hotel. Well appointed, very clean, and well maintained. Excellent staff. Absolutely superb!

Located in the historic district it was within walking distabce of parks and museums. It offers an authentic Mexico City experience.

Overall great location, great service. Great view to el zocalo.

This is a beautiful hotel with incredible service. Everyone here is super helpful.

I am so glad I decided to stay here. As soon as you walk in, you are amazed by how beautiful it is. Everything was perfect from when I checked in until I checked out. It was magical and I may have even cried a little when I had to leave. Oh, I forgot to mention the rooms. Very clean, I am on a budget, so I didn’t get a city view, but it was worth every single penny.

Great customer service, good location and great cleanliness!!!!!!

This was my go to hotel back in the 80s and 90s when I visited Mexico City. It was a spectacle then with the ceiling (which escaped damage in the 1985 earthquake) and the “bird cage” elevators but a bit worn. Well in the 30+ years since my last visit, the hotel has become absolutely stunning. The service is fabulous - we were treated to glasses of champagne as we checked in, then we were whisked off to our room with our luggage. We enjoyed our evening at the terrace restaurant/bar overlooking the zocalo. Have the shrimp tortilla soup - the flavor was only outdone by the presentation. Comfortable extra large bed and pillows allowed for a good night’s sleep. In the morning we enjoyed an excellent breakfast - room service - while we watched a protest gather on the square below our room. Truly exquisite.

We only stayed one night but it was great overall. The staff was friendly and helpful. The location was great. Lots to do. And it felt safe. I would stay here again if I ever come back.

The staff are gracious and helpful. The restaurant Terrace is pretty awful. My main meal I had one bite and that’s all - came out cold, a hot sauce that had no flavor, just heat, and so tough could hardly cut it. My husband’s pasta dish equally bad and made him sick.

We loved the friendly staff, huge, quiet room, ease of having to walk down the hall to a very good restaurant with a great view of the Zocalo. Nice amenities in the room, also printed our boarding pass in the offices there. Every time we left our room we just marveled at the beautiful ceiling and the overall beauty of the hotel. Only negative, which is out of the control of the hotel, is that the roads are closed to Ubers picking you up at the door but we only had to walk a block or two to meet them. I believe the hotel has a taxi company that can pick up at the door, but we didn't use them. Highly recommend this hotel.

Gran Hotel did not disappoint! It is gorgeous and the location at the Zocalo is amazing. The staff goes above and beyond specially Vivian and Diego. Highly recommend staying at this beautiful hotel!

Beautiful hotel, wonderful staff and great location!

Beautiful historical hotel in the heart of Centro Historical. The staff was so wonderful and we enjoyed being right on the Zocalo. We felt very safe and well taken care of. The Terraza restaurant was a lovely spot for the end of the evening to enjoy a glass of wine or hot chocolate. We liked the lounge where you could get coffee, tea and snacks at anytime. We would recommend this hotel and would stay there again.

Excellent location Beautiful room with beautiful views of the presidential palace and cathedral Beautiful hotel Excellent service and professional staff Great hospitality Strongly recommend

Stunning hotel. We love staying in older properties. This hotel did not dissapoint. Entire staff were very attentive to our every need. Food and drinks were great on the upper floor. Room was beautiful with a view of the Zocalo. The Zocalo is known for demonstrations, but during our stay it was pretty quiet.

This Hotel is amazing. We will definitely be back and recommend to family and friends.

The staff was all great. The rooms were super clean. Just fyi the doors are closed after 11 pm for check in but just ring the door bell (we had a late late arrival due to flights)

Architecture and location

Wonderful hotel! Fabulous upgrade! Rooftop restaurant fantastic!

Beautiful Hotel!

Excelsior

Old historic hotel with charm, clean, beautiful view from restaurant terrace.

Jaw dropping views start just in the lobby with their gorgeous stained glass ceiling! And the views of the zocalo from the room are more than worth the upgrade! Staff are sublime and make you feel like royalty!

Previously on my trips to Mexico I stayed in a very famous hotel chain near Reforma, but this time I decided to explore this hotel and it undoubtedly exceeded my expectations.

Excellent establishment, beautiful decor, exquisite location and wonderful staff. Can’t get better than this place.

Beautiful hotel that everyone who is able to should stay in at least once. The restaurant is also excellent.

Overall excellent experience

Loved the personal attention

The hotel had a smell like a old property