Would not recommend my family & friends. This property is not suitable for holiday inn. Really terrible smell and it’s not welcoming. It’s real nasty smell all over the place. Rooms smell horrible

This is a nice quiet property tucked into a nice neighborhood. The elevator needed service. It hopped when it stopped which was unnerving.

Close to several restaurants. Didn’t like all the road construction in the area.

Nice room,

great

Clean facility

Great customer service

Hotels.com allowed me to book a room for the night of September 2nd as well as charge me that night for 126.55 even though the receptionist said they had no rooms available and would be canceling the reservation. My bank statement reflects being fully charged for a “stay” at the Holiday Inn & Suites Dallas-Addison. I need my 126.55$ back that was at this point stolen from me for a reservation the receptionist decided to cancel due to be being “fully booked” even though hotels.com let me get a reservation

The television was impossible to find local stations-no impossible to find.

Many problems. A mangled food order. Musty smell through many parts of the building. A toilet that flushed reluctantly. Waste basket too small. Not a happy experience.

There were crickets in the room and hallway. The window AC was blowing straight at the beds so it was not very comfortable.

Nothing really stood out it was just an average hotel

We spent the night on June 10th. We were offered wings, burgers, chicken strips, we bought food from there and their food was delicious.

Location is good, except road construction around the property makes it hard to navigate around.

The staff was very friendly. The property is very outdated. There are bugs near the refrigerator. I left after one night. I won't return.

Very nice hotel, clean and friendly staff.

Very clean and comfortable

Everyone was good front desk area was great room we spent 20 mins cleaning toilet mirrors and tub

Not very clean, my sink was not draining well, and a lot of stains everywhere!

Great people. The facilities are OK The treasure of the facility is their people, Great staff

Pleasant say

Loved it

No hot water for two days

It was ok

Very nice staff.

It's a decent place to stay for the price they had

Will never go back again. Front desk clerk was extremely rude and if you aren’t of their ethnicity didn’t seem keen on talking to any customers that don’t have the same dark complexion. It’s a shame she is ruining the hotels reputation

I give this hotel 4 stars because though it's not awesome, it's not bad either. The hotel is in a convenient Addison location. There's a comfortable attractive lobby with a large tv on all the time, and plenty of tables and chairs for eating or working. I did have trouble getting checked in. I arrived just after 2pm, however when I tried to check in, the front desk clerk said there are no clean rooms available yet, so I waited in the lobby. Check in is at 3 and I guessed they must be strict about not allowing guests to check in early. At 3 I approached the counter again and the clerk said once again that there were no rooms available. I needed to prepare for a 6pm meeting and told her that I really need to check in. The clerk was new and working alone and this frazzled her a bit, but she did find me a room and while she was checking me in housekeeping approached to enter the rest of the available rooms. The room itself was not bad. The furniture surfaces were dusty and the little self serve coffee maker was dusty too, so I didn't use it, but the linens were spotless and the bathroom was clean. The bed and pillows were clean and comfy too. The TV offered streaming services, but it wasn't connecting to the internet so I couldn't use them, but it did have live tv to watch. I won't return to this hotel because there is another in Addison that I prefer, however if you want a decent experience for a little less $, this hotel might be a good fit for you.

The lady left me waiting for about ten minutes without uttering a word to me as she finished up her shift. Not even a "he'll be with you shortly" concerning the incoming receptionist. Furthermore, the hotel was overbooked, i lucked out by getting the last room, but heard the person behind me become irrate because the reservation they made for their family was null. Also, my hotel sink was slow draining and left residue. I would never stay there again.

One night stay. Room not overly clean, tv broken, wouldn't come on, not a big deal. Older hotel. I'm most frustrated they did not give me a receipt for my stay at checkout, said they'd email it to me when I asked. I cannot get reimbursed for work without one for the stay. I have called nearly a dozen times this week, no answer. I have left voicemails, no call back. No email for my receipt. Not happy with lack of service, no answering phones at the hotel. Would probably not stay again even for cheaper $102 a night rate.

Stay is okay. I guess a lot has change over the year. When i got to my room i was disappointed that somehow my 2 queen bedroom miraculously changed to a single queen. Everything in the room was opened like cabinets, drawers, and even the microwave for some odd reason. The pull out bed/sofa didnt even have bed sheets on it. Also for the first time ive ever seen breakfast where you had to pay like a restaurant instead of complimentary. Last year it was complimentary breakfast. Not many staff work there because everytime i came down to even get breakfast no one was present. So we went down the street to breakfast and burgers. Honestly this my last time staying here. I could stay at the Aloft in richardson which is way nicer for the same price.