Staybridge Suites Plano - The Colony, an IHG Hotel
About this hotel
Located in The Colony, this charming hotel for $129 per night is a great choice for your next vacation. Comfortable suburban hotel, walk to Grandscape Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, coffee/tea in a common area, a business center, and a children's pool are onsite. Staybridge Suites Plano - The Colony, an IHG Hotel offers 98 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This The Colony hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Garden
Map of The Colony, TX
Reviews
4.4/5.0
Excellent(503 Reviews)
5.0
Accommodations were very nice. Staff was friendly. Room was clean and bed was comfortable. The hotel was nicely decorated and modern. Breakfast was included and was mediocre at best. But then again, I wasn't there for the breakfast. I would definitely stay here again.
2.0
Pros: convenient, quiet, comfortable, clean. Basketball court!
Cons: loose toilet, noisy a/c, breakfast.
3.0
Excellent staff! Very nice room!
10.0
Exceptionally clean and comfortable. The room had everything for one’s comfort. Nice and friendly staff.
3.0
My family and I are well traveled and the lack of customer service , hospitality was concerning. Our room was less than thoroughly cleaned and missing items that should have been available in our rooms and or at the front desk? My teenagers had a few unexpected encounters with the staff which was upsetting . Complementary breakfast and cocktail hour was good idea but was underwhelming and needs to be revamped. The one woman that worked in the morning at front desk was nice and explained the rewards program to my husband . Wish you nothing but the best may your company grow stronger and strive for greatness! Thank you kindly
2.0
The property is located in a great location, staff was helpful. However, our room was not cleaned correctly, there were socks from previous guest left under a coach and the restroom was in terrible condition. There were stains everywhere.
2.0
Staybridge Suites Plano-The Colony is not the same hotel we stayed in back in 2021. This go around, the hotel--at least the room we were in--was pretty tired. Ceiling repairs were very subpar; walls pretty dinged up; desk chair had burn holes throughout; both leg rests for the couch were so rickety they would collapse if anyone were to sit on them; when we checked in our bedding had unknown stains and marks on them; the kitchen set-up was so anemic that we had to wash dishes after every meal or snack; the microwave was not working, having been replace with a small desk one; no ventilation in the bathroom; and we stopped counting.
We are hardcore Staybridge clients and I have to say that this was by far the worst we've stayed in the last 7 years.
The place is not irredeemable. It can be saved. It just needs some major updating and a commitment from management for high standards to be maintained.
I would not say "don't stay" here. I would only caution you not to get your hopes up. We were celebrating our 38th wedding anniversary and a birthday and I failed to deliver the goods this go round. Oh well. You win some, and you loose some I guess.
3.0
Very nice and homie. They had enough sleeping space and pillows to accommodate my whole family. Breakfast was great too! They had a lot of healthy options.
3.0
I give my stay a 10 out of 10. I had a wonderful experience and my first time staying in a Staybridge. The staff was friendly, the room had everything we needed, and clean. The location was even better with so many things to do and eat just 5 minutes away from the hotel. Totally recommend!
3.0
The hotel was great. Room was clean, inviting and very comfortable. It was 109 outside and the AC ran beautifully keeping us nice and cold. Breakfast was great. They have a good selection and the waffle maker was in the shape of Texas! I would defiantly stay again.
3.0
The bathroom mirror was very dirty and spotty. NO towels were left in room. Floors hadn't been swept. I think they just didn't finish cleaning room but booked it out anyway. Ask for some on check in and rec'd right before I checked out next day.
Got locked out of room and keys wouldn't work after redone. Had to take lock off. Manager at desk didn't seem to care.
1.0
The night associate was very rude and went to buy from snacks ect and the actual charge price was higher then the posted price. Lastly, the happy hour dinner was mashed potatoes and broccoli plus breakfast was no better. The first room was smoke odorous and had to change.
I stay at stay bridge all the time and this was a total disappointment.
5.0
Loved the area and hotel!
3.0
A convenient location. However, our room did not have a coffee maker nor coffee filters. Also, no hair dryer in room. I did ask the front desk for these and they were delivered later. The clock radio in room did not work, so could not set an alarm. Also, the frame for the built-in microwave was on wall, but had a microwave on counter to use. Silverware supplied only had one fork. No phone in room.
The property allows dogs, and next to us a dog in the room kept yapping at night. Not a restful stay.
3.0
Very disappointed with the frent desc people oso the eleveiter not working
5.0
Nice property. Clean, pleasant staff, free breakfast, free use of laundry facilities, easy free parking. Variety of dining and entertainment options nearby.
3.0
Room comfortable. Quiet stay. Clean well appointed room.
2.0
Check in person was nice. Breakfast was good. The bedroom had ketchup on the floor needed to be clean the sheets where dirty. On Tuesday night there was loud music at night outside by the pool we couldn’t get no sleep obviously the staff didn’t do anything about it. It was ok but we will stay again.
2.0
Not the greatest experience at this hotel. Pretty strong loser vibe from the guests. An extended stay hotel in a non-tourist area yet not many people seemed to be working jobs. Then of course you get the smell of weed getting off the elevator. And my favorite was the loud music two of my nights. It takes a special person to blast music at 1030pm on a Tuesday and think thats okay.
Now there were so good things. The cleaning crew does an amazing job. The staff was always helpful and friendly. If you have a dog its a viable option. The price was pretty reasonable.
I don't think I'll stay at this hotel again but it wasnt a total disaster. If you're in The Colony I'd probably spend a few extra dollars and go elsewhere.
3.0
Absolutely love staying at this hotel ! Always clean and staff is super friendly
4.0
The breakfast had many staples, but they did a nice job rotating some of the hot food choices.
4.0
Wish the coffee pot hadn't been so basic....and that weird switch by the door that turned off all the power in the bathroom/dressing area?
Otherwise ALL WAS AWESOME!!!
5.0
Clean rooms; and quiet (even with Pets around).
5.0
Great value and great staff
1.0
The housekeeping staff was very friendly and helpful when anything was requested. But the room upon arrival was absolutely unacceptable. Every glass, plate and bowl in the dishwasher was nasty. Caked on food and no dish towel left to even wash them. No towels were replaced and had to set the trash cans outside of the room for them to be dumped. There were random dirty socks under the couch which we discovered when pulling out the sofa bed. Upon checking out had to wait about 10 minutes for someone to come to the front desk at 11am to assist. The housekeeping staff had to search for her. Will not be returning to this particular property.
4.0
I like the area and this hotel is very close to all things we go too. Staff is nice and rooms are comfortable.
3.0
- Bathroom toilet not secured to floor
- Shower curtain damaged
- pool closed
- unfriendly breakfast attendant
- unkept landscaping
- damaged basketball court
- damaged gym equipment
- bad air circulation in room
- didn’t get the room we booked
- no variety in breakfast items
5.0
Good place, excelent staff
5.0
Hotel accommodated our need to be on first floor and helped with and issue Expedia caused with our reservation and they wouldn’t help us!
1.0
The hotel was nice and somewhat comfortable but the employees were not. There was never anyone at the front desk. My family stayed 3 nights and housekeeping did not clean our room and they did not restock anything. I had to go to the front desk twice to ask for towels, toilet paper and tissues. That is not acceptable for the price paid.
3.0
Very comfortable stay. It was an extended stay but never experienced any issue. Staff was very responsive on every request.
3.0
Great location. Service was great!! Clean hotel.
3.0
Place is nice. Beds are great. Just needed attention on cleaning the bathroom. Customer service is bad, when you request for something it takes a while to get. For us we requested for supplies, we got it on the next day after asking too many times. No housekeeping was made in our 4days of stay.
Chris the receptionist when i check in was best. All in all its just 2.5 stars.
3.0
Great hotel overall, maybe can improve in the scheduled room cleaning.
2.0
Clean, great staff. Breakfast marginal. Only issue was the software used to do the billing; kept getting communications from my credit card company (daily) of hotel charges. All worked out in the end but quite disconcerting.
2.0
Had a good selection for breakfast. The hotel seemed to be short-staffed. The rooms were ok. Nothing special.
1.0
We will not return to this hotel. The front desk staff was great, but the breakfast was crap and people serving were rude. They ignored request from guest for items, or were rude in their responses. Day two they ran out of big coffee cups, and day three they ran out of paper plates. They sat out big black plastic bowls instead of just getting more plates. The bacon was so undercooked that my two year old choked trying to swallow it. It was a couple minutes after breakfast ended, and I walked over to grab a bowl (I wasn’t trying to get more food, it was for what we already had), the male staff member turned the lights out on me. Mind you, they were in the process of feeding their own kids the leftover breakfast. It wasn’t that serious!
On our first night the room had a unpleasant smell like catfish. When we laid down, we realized it was the fitted sheet. We called the front desk and were brought clean sheets. The guy was nice and apologetic.
5.0
Enjoyed my stay here.
3.0
Liked the location
1.0
Absolutely frustrated! We reserved a room and they overbooked their hotel and had no room available to us when we drove 6 hours to get there, they sent us next door where they said they would match their rate it ended up almost $100 more. I am disgusted in this whole experience!
FAQs
How much does this hotel cost compared to others in The Colony?
The average price for a rental in The Colony is $157 per night. This rental is $28 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Staybridge Suites Plano - The Colony, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Staybridge Suites Plano - The Colony, an IHG Hotel. Enjoy the water!
Is Staybridge Suites Plano - The Colony, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Staybridge Suites Plano - The Colony, an IHG Hotel?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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