Hotel in Almaty
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Comfortable Accommodations
Amenities
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Bar
Spa
WiFi/Internet
Laundry services
Sauna
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Almaty
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Aug 2026
The room is spacious and clean and the room service is outstanding. The location is great and close to many good restaurants and cafes. Walking distance to Arbat street.
Don't expect the air conditioning to be as Gulf countries standard, however it is at satisfactory level. The breakfast variation can be improved. Poor guests assistance service as no porter is available and I had to curry all the bags to third floor myself.
9 / 10Outstanding·Jul 2026
Big clean room and everything I needed available plus close to nice coffee shops and restaurants
9 / 10Outstanding·Jul 2026
We had a lovely 6 nights stay. The reception staff was super helpful and polite as was the staff in the dining area. Honestly the service at this hotel is what made this a great stay. They accommodated several requests to assist with calling cabs and providing ice at night. They even packed a takeaway breakfast for our day trip to Lake Kolsai. They refilled toiletries everyday and provided extra towels whenever we quested. They also helped refill bottles in the kitchen if you ant to avoid plastic waste. We liked the location as well, there are two cafes just across and a bunch of other restaurants 5 min walk away A small 24*7 convenience store is located 2 mins away.
I think the only thing that needed improvement during our stay was the breakfast options. Other reviews had warned us about the lack of vegetarian options but overall breakfast was underwhelming even for the meat eaters in the group (and for six days this was sadly disappointing). Proper signage calling out dish names would be helpful. They made vegetarian sandwiches for our takeaway but one sandwich per person is not a good breakfast esp when you have a long day trip ahead - we had expected them to pack a few pastries and some of the nuts that were available during breakfast everyday.
9 / 10Outstanding·Jun 2026
The location was near to Main Street.
The room clean and the staff were very polite.
I didn’t try the food.
$$$$
Top rated by guests
9Outstanding
(1,507 Ratings)
"Nice rooms, good service"
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