Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Location
Reviews
7 / 10
Nice place but no empathy.
Nice view, good facility
チェックインを担当してくださったスタッフの方はとても親切で、その点は大変感謝しております。
しかし、到着前に家族が緊急事態に直面しました。家族の一人が日本の病院で緊急手術を受けることになり、予定通りの到着が非常に難しい状況でした。そのため、日程変更、キャンセル、または人数変更についてご相談しましたが、いずれも対応いただけず、人数が減った場合の返金や割引もありませんでした。結果として、体調が万全でない家族がいる中でも、予定通り宿泊せざるを得ず、大変ストレスのかかる滞在となりました。
私は日本で長年ホテル業界に携わってきましたが、緊急の医療事情に対してこれほど配慮や共感が感じられなかった宿泊施設は初めてです。施設自体はとても良かっただけに、オーナーや運営側の対応には非常に残念な気持ちが残りました。このような状況では、もう少し柔軟で思いやりのある対応があれば、印象は大きく変わったと思います。
The staff who checked us in was very kind, and we truly appreciated that.
However, before our arrival, our family faced an emergency situation. One of our family members had to undergo an emergency operation at a hospital in Japan, which made it very difficult for us to arrive as planned. We contacted the accommodation to ask about changing the date, canceling the reservation, or reducing the number of guests, but unfortunately none of these options were allowed, and no adjustment or discount was offered. As a result, we still had to proceed with the stay even though one of us was not in good condition, which caused a great deal of stress for our family.
I have been working in the hotel industry in Japan for many years, and this was honestly the first time I experienced an accommodation that showed so little empathy toward a guest’s medical emergency. Even though the accommodation itself was very good, I was deeply disappointed by the response from the owner or management. In situations like this, a more understanding and flexible approach would have made a significant difference.
チェックインを担当してくださったスタッフの方はとても親切で、その点は大変感謝しております。
しかし、到着前に家族が緊急事態に直面しました。家族の一人が日本の病院で緊急手術を受けることになり、予定通りの到着が非常に難しい状況でした。そのため、日程変更、キャンセル、または人数変更についてご相談しましたが、いずれも対応いただけず、人数が減った場合の返金や割引もありませんでした。結果として、体調が万全でない家族がいる中でも、予定通り宿泊せざるを得ず、大変ストレスのかかる滞在となりました。
私は日本で長年ホテル業界に携わってきましたが、緊急の医療事情に対してこれほど配慮や共感が感じられなかった宿泊施設は初めてです。施設自体はとても良かっただけに、オーナーや運営側の対応には非常に残念な気持ちが残りました。このような状況では、もう少し柔軟で思いやりのある対応があれば、印象は大きく変わったと思います。
The staff who checked us in was very kind, and we truly appreciated that.
However, before our arrival, our family faced an emergency situation. One of our family members had to undergo an emergency operation at a hospital in Japan, which made it very difficult for us to arrive as planned. We contacted the accommodation to ask about changing the date, canceling the reservation, or reducing the number of guests, but unfortunately none of these options were allowed, and no adjustment or discount was offered. As a result, we still had to proceed with the stay even though one of us was not in good condition, which caused a great deal of stress for our family.
I have been working in the hotel industry in Japan for many years, and this was honestly the first time I experienced an accommodation that showed so little empathy toward a guest’s medical emergency. Even though the accommodation itself was very good, I was deeply disappointed by the response from the owner or management. In situations like this, a more understanding and flexible approach would have made a significant difference.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this villa rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Outdoor Cooking
Family friendly
Smoking allowed
Fire alarm
Fire extinguisher
Cleaning products
Map of Kyoto
Ratings and reviews
9.2 / 10
Outstanding(13 Ratings)
100% verified reviews
7 / 10Good·Feb 2026
Nice view, good facility
チェックインを担当してくださったスタッフの方はとても親切で、その点は大変感謝しております。
しかし、到着前に家族が緊急事態に直面しました。家族の一人が日本の病院で緊急手術を受けることになり、予定通りの到着が非常に難しい状況でした。そのため、日程変更、キャンセル、または人数変更についてご相談しましたが、いずれも対応いただけず、人数が減った場合の返金や割引もありませんでした。結果として、体調が万全でない家族がいる中でも、予定通り宿泊せざるを得ず、大変ストレスのかかる滞在となりました。
私は日本で長年ホテル業界に携わってきましたが、緊急の医療事情に対してこれほど配慮や共感が感じられなかった宿泊施設は初めてです。施設自体はとても良かっただけに、オーナーや運営側の対応には非常に残念な気持ちが残りました。このような状況では、もう少し柔軟で思いやりのある対応があれば、印象は大きく変わったと思います。
The staff who checked us in was very kind, and we truly appreciated that.
However, before our arrival, our family faced an emergency situation. One of our family members had to undergo an emergency operation at a hospital in Japan, which made it very difficult for us to arrive as planned. We contacted the accommodation to ask about changing the date, canceling the reservation, or reducing the number of guests, but unfortunately none of these options were allowed, and no adjustment or discount was offered. As a result, we still had to proceed with the stay even though one of us was not in good condition, which caused a great deal of stress for our family.
I have been working in the hotel industry in Japan for many years, and this was honestly the first time I experienced an accommodation that showed so little empathy toward a guest’s medical emergency. Even though the accommodation itself was very good, I was deeply disappointed by the response from the owner or management. In situations like this, a more understanding and flexible approach would have made a significant difference.
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