I booked a room for a few nights at the Cove. The room and such were fine however the reservation was cancelled in error. I immediately rebooked the exact same reservation, room and all. The hotel kept half of the original reservation cost as a cancellation fee. I called Hotels.com and was told it was up to the Cove to refund the money for the fee. $300. I spoke to the manager of the hotel, Joe, who told me it was hotels.com that charged the fee not the hotel. After numerous calls and trips to the office Joe told me to have Hotels.com call the hotel and he would work it out to return the money as the reservation was cancelled in error and no money was lost by the hotel. Hotels.vom has tried numerous times to call and resolve the issue with no response from the Cove. I'm extremely disappointed and frustrated by the experience and now almost 3 weeks later an still trying to get it resolved. Any decent place would refund the money to keep the customer happy. Seems this place is more interested in keeping the fee. I will never stay there again and would advise anyone who respects fair business and honesty to do the same. Extremely unprofessional and deceptive and dishonest. Boo to the Cove.

Hotel was beautiful, not too far from downtown would highly recommend

Beautifully designed rooms. A lot of thought went into taking an old motel and making it into a Boutique hotel. Beautiful grounds also

I cannot wait to come back! Check in was a breeze; the front desk folks are super nice. We stayed in the undersea room and i was absolutely blown away by the decor, space, attention to detail, and cleanliness of the room. I love the mural and themed decor, and the bed and sheets and pillows were so luxurious. Bathroom is gorgeous and the towels and shampoo/ conditioner were high end. I almost don't want to leave a review because it's going to make it that much harder to get a room as they get more popular, but this is now my top place to stay in Salem!!

The room my daughter and I stayed in had 1/2 of the hotel room with two double beds That were somewhat comfortable. The room was very clean as was the bathroom. The front half of the hotel room was the sitting area and kitchenette. We really didn’t use this except for the kitchenette. My only complaint was there was no microwave. The staff were very friendly and I would definitely recommend this motel.

We had a great stay at The Cove. Great location, fantastic themed room and clean.

The Cove is absolutely adorable. The renovations are great, except the showers are extremely slippery. The other reason for 4 stars instead of 5 is Expedia listed the room as having a soaking tub which was the main reason I chose The Cove. Non of the rooms offer a soaking tub and for our anniversary getaway that was a let down. But otherwise the service is great, it’s clean and comfortable. Very charming. Have been repeatedly recommending. Would absolutely return.

Amazing, friendly staff and wonderful themed rooms!