Embassy Suites by Hilton New Orleans Convention Center
About this hotel
Situated in Warehouse District, this lovely hotel for $102 per night is a great option for your next vacation. In the heart of central New Orleans, seconds from Morial Convention Center and major area attractions, this hotel offers many of today's modern conveniences, in centre of the action.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Warehouse District, LA
Reviews
3.4/5.0
Average(892 Reviews)
100% verified reviews
7.0
Breakfast was good, but no coffee creamer for vegan son. Asked for it but was not provided. Very disappointed.
No vegan coffee creamer.
7.0
L’emplacement
Pas de stationnement pour nos motos
7.0
The Night check in lady was so inviting being my 1st time in Nolo.
Hair in bathroom
10.0
The view of the hotel from every angle is beautiful very romantic. I stay there several times some of the bathrooms need upgrading but overall it is a beautiful hotel.
5.0
I was surprised with the breakfast. Few options, but everything was good. They prepare fresh omelets and they offer fruits. The location is nice also. It is about 20 min from the French Quarter (by walking) and 5min from the WW Museum.
The room is definetely not comfortable. We stayed in a king room, with 1 queen bed + 1 sofa bed. The bed was not smelling good. The bathroom is extremelly small. But the worst part is that the room is super noisy and after a long day walking, we could not sleep so good. The air conditioning is noisy and we could hear everything what other people talked in the rooms close to us. It was very disppointing. Also, the cost of the vallet is super high ~50USD/night.
2.0
The breakfast was great.
We waited in the lobby 2 hours past check in time for our room.
Safe did not work. Had multiple visits to open it.
No AC the last day of my stay. When I returned to the room it was 80 degrees.
I was over charged for Valet. I parked 2 cars on the first day and 1 car on the remaining 2 days. I was charged for 3 days each for both cars. Tried to resolve with the manager Tiffany and one month later she has not returned my calls.
1.0
Dirty, old, musty smell.
They ran out of towels…the toilet looked like bowel movement.
7.0
From
A friend
Aged
6.0
Location and breakfast were the plus points od my stay.
The hotel does not clean until and unless you make request at the front desk. This is a first for me. As a result more than 50% of the time, my room was not unclean.
4.0
The location and breakfast options were great.
The customer service was terrible. Front desk is not friendly at all. We ran out of shampoo and shower gel on day one and we’re told there is no more. No offer for the next day. We had to keep asking. It finally got replaced on our last day. We asked for more pillows twice and if you don’t ask before 5 o’clock, there is no one there to get them for you until the next morning. I even offered to come down and get them. They said their team is gone.
6.0
Proximity to the convention center. The space could have been really good and comfortable.
The floor was so dirty it made my feet black - and my child. The hot water barely came out as a trickle. Taking a shower was unpleasant. By the time I filled the bathtub up to bathe my son the water was cold. The staff did not respond well and were poor communicators. They tried to fix the water one day and made it worse. The next day they never came - to find out that the rain had caused flooding. They could have let us know. Breakfast was poor with runny eggs.
8.0
The personal at the front door were outstanding. Breakfast chief was phenomenal.
Ice machine on my floor was out of service
10.0
Staff was great. Free breakfast and complementary drinks were a bonus.
2.0
Over booked. Room not available due to cleaning staff. No manager present to handle disgruntled customers.
10.0
Location and breakfast and lobby
It was fabulous
4.0
Staff were friendly and helpful, great location, omelets cooked to order were tasty.
Lots of small problems: no remote for tv, loud air conditioner, Luke warm shifting to cold water in shower, light not working, room not clean.
8.0
Céntrico
Que me dieron una habitación con una sola cama el primer día y éramos tres
7.0
Booked this due to its close proximity to the convention centre for going to a conference. Room was comfortable and clean. Really nice that there is included breakfast and they also give you free drink coupons. There are also some great restaurants and bars nearby in the Warehouse District and it’s only a 15-20 minute walk to the French Quarter.
Stayed on the Julia St side and it was noisy very early in the morning with construction on the street.
8.0
COMFORTABLE
TOOK TOO LONG TO CHECK IN
7.0
LOTS OF FOOD OPTIONS
TOOK TOO LONG TO CHECK IN
5.0
The light skin dude was on his phone and had an attitude!
1.0
Nothing
Someone stole my family belongings out of our room and nothing was done about it
1.0
Absolutely nothing. The property has absolutely zero parking unless you get it valet for $45 a day.
The people at the desk were incredibly rude and standoffish. The people out front doing valet were the only nice and helpful people .
7.0
Roomie
The water valves for the laboratory and shower were not working properly
8.0
The staff was very friendly and helpful. I was able to check-in early. The breakfast buffet was pretty good as well.
My bathtub didn't drain out as normal. I guess there may be a clog in the pipes.
1.0
Breakfast was the best thing
First thing I got to the hotel @ 3:40pm to be able to try to beat the check in rush the lady said my room was not ready wait until 4pm I waited patiently but was in a rush because I was attending a wedding I waited until 4:50pm and went to the desk finally she gave me my key. Next thing you pay for “velet” that was a joke, I’m not sure if the hotel itself is short staffed but me and my disabled husband checked out at 10:33 am and waited outside until 11:40 am for our vehicle
Very bad experience with this hotel stay
4.0
The location of the hotel was the best part during Mardi Gras.
The whole staff during check in was extremely rude and unprepared for the amount of people checking in. The process took over 2 hours to get into the room, and was put in the wrong room for the first night.
8.0
Läget är mycket bra till det mesta, lugnt område med många bra restauranger. Bra Wi-Fi
Tråkig frukost, tog lång tid att få en omelett, dyr ”valet” parking
1.0
The balcony
No hot water
8.0
Location, breakfast, happy hour.
Shower water takes at least 20 minutes to get hot. Requested a feather free room. All pillows had feathers.
9.0
Hailey on the front desk did an amazing job in very difficult circumstances, conjured up a room out of nowhere. Can't believe how unflappable she is,..promote that girl. Hotel facilities were excellent, pool was baltic though! Breakfast was great, omelettes cooked to order, nice vibe in the hotel, great location on parade routes, nice bar area. Couldn't say a bad word about this hotel.
Only thing I didn't like was having to check out and come home.
1.0
nothing it was a horrible experience
I had a horrible experience at this Embassy Suites. We stayed in a room that smelled like smoke and when we went to the front desk for help we were turned away and told to come back the next day to try to change the room. In the middle of the night on two separate occasions, we had staff try to enter our room while we were sleeping. The next morning we checked out of the hotel because of how unaccommodating and unhelpful the staff were. Completely unprofessional staff members and would never recommend. I can’t even get a hold of their front desk through the phone to talk to a manager for help getting a refund.
10.0
Was very surprised and happy with our suite. Breakfast was excellent and nice to see that they had an omelet station. Hotel was very clean and the surprise that they had an happy hour with free drinks for that hour, as well as having a hot breakfast included. Was not happy with the Concierge as she seemed more interested in being behind the registration desk helping them, and when I did get her attention, if it was not a tour she sold, she did not seem to want to help or offer any kind of assistance and we were dismissed. Only bad feeling I had from our whole stay.
Concierge could have been more helpful. Felt she was not interested in helping us or offering suggestions for getting around town and seeing sights. As soon as I mentioned Hop on Hop off, she just said she did not deal with Hop on Hop off, and turned and went back to the reception desk where I had originally found her after asking for some assistance. We did purchase the 3 day HOHO and used this as our transportation for the 3 days in New Orleans during the day.
9.0
Las habitaciones eran excelentes y amplias. Un trato cordual de los trabajadores. El desayuno muy bueno y contundente.
La cama supletoria venia con una manta muy fina y no era de lo más cómodo, pero suficiente para una noche
4.0
Decent as expected
First room, 512 had others already in it though they had literally just called to be moved they were as shocked as us someone else had been given the room. Thought the new room, 614 was fine until I tried taking a shower a few hours later and water was scalding hot. Called the front desk and was told someone would clue sent up. However about 40 minutes later they called saying maintenance said the fixture had been replaced recently and they "guessed it hadn't been set properly" or something along those lines. The next morning 12/3 when I spoke with the front desk associate I was told the manager Cody Mayo would call me on Monday. That was weeks ago and I've yet to get a call.
10.0
location, cleanliness, staff
N/A
1.0
The Omelette
1st the staff at this hotel was absolutely rude, nasty, and not professional AT ALL. We arrived at the hotel at 10am. We understood that check in wasn’t really until 4pm. But upon arrival, we were told that if any rooms became available they would try to accommodate us. We said that was fine. We asked if possibly we could eat breakfast. The clerk at the desk told us NO, you have to wait until tomorrow for breakfast. There was a couple right behind us that was waiting on a room, as we went to sit down she gave them vouchers for breakfast. A few hours later, my husband walked back up to see if any rooms were available for us, he was told no, since you’re being rude, you now have to wait until 5. It took everything in me not to loose my cool. But, we didn’t want too mysteriously loose our reservation. Needless to say we waited from 10-6pm for a room. We even overheard them give a room to someone before 4pm check in, “since you have been waiting patiently, and been nice, we have a room ready for you”. Smh. The rooms need a lot of updating. For a Hilton hotel I definitely expected way better service than what we got. I wouldn’t recommend this particular hotel if you’re looking for good customer service, and updated facility. We will never stay at this hotel again. EVER!
10.0
My 1st time visiting New Orleans I enjoyed every moment… Jared was the front desk clerk both days.. he’s amazing… that breakfast is top of the line … the location near Everything … I will be back
More towels
1.0
The amenities and location were nice.
Despite paying for a room with a balcony and view, we were given a room on the 3rd floor facing a brick wall. The female employee at the front desk was extremely rude and unfriendly. I believe that we were given this room on purpose because we asked if we could check in early. The pricing should have been adjusted to accommodate the lack of view.
5.0
The amenities were nice.
The female employee at the front desk lied about the prospect of early check-in, was dismissive, rude, and unpleasant.
FAQs
How much does this hotel cost compared to others in Warehouse District?
The average price for a rental in Warehouse District is $188 per night. This rental is $86 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Embassy Suites by Hilton New Orleans Convention Center. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites by Hilton New Orleans Convention Center. Enjoy the water!
Is Embassy Suites by Hilton New Orleans Convention Center pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Embassy Suites by Hilton New Orleans Convention Center?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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