We’re told we could get a early check in if we called at 8:30 am by the gal at the desk the night before. We called they said should be no problem. 3 of us from diff. Cities flying, driving etc. to meet up to cruise the next day. We had all been up since 3 am. We arrived at the hotel at 1:30 pm exhausted and ready to chill out and the front desk girl was in the lobby with friends looking at cell phones fooling around laughing etc. turned to me and said can I help you? She wasn’t at the ck in counter. I explained we called for a early check in, she said “absolutely not”!!! Turned from me I said what are we suppose to do for 3 hours after being told we could get our room. She said to go to the outlet mall turned and continue with her friends in the lobby. We left and nothing we could do we had a non refundable reservation. Then we came back at 4 and a new girl was at the desk and told us thats terrible we should of been able to get in our room if we called. She apologized and off we went to our room. To have a huge sounding big dog barking in the room across from us!!!!! Apparently the owner was gone. What an aweful place to stay. The staff, do barking, 2 washcloths for 3 people, etc. never again.

Everything!!!!

Suites Continental breakfast

Wasn’t very clean

Location, close to airport and walking distance to restaurants

Outdoor area was small.

It’s was very clean and the staff was nice

No complaints

Loved the room layout for a family of four, with the separate living room area. Loved the free breakfast. Good location for easy visits to historic district.

There was a traveling youth baseball team who overwhelmed the pool area and breakfast area. Kids were also running through the hallways. No big deal, as we have kids, but probably a turn off to other guests trying to eat a quiet breakfast or enjoy the pool.

The staff was nice

The fridge didn't work, the air conditioner was noisy, the smoke detector blinked all night, the other guests were very loud until the early morning and someone banged on ours and every other door at 3am. Almost no sleep was had.

It was super clean, breakfast was excellent & super friendly employees. The bed was extremely comfortable as weĺ!

The housekeeper never came in to clean even though I asked everyday for service. I asked the front desk as well as the housekeeper but the entire 5 days we never received housekeeping service. This is my only complaint.

Location

Room that was booked wasn't clean and was moved to another room. Didn't have a two bed room which is what we initially booked. Second room was okay, but not spotless. Some food stains on the wall, stained couch, hair on the bedsheets.