Hilton Long Beach Hotel

After a long drive, we arrived at the hotel and tried to check in about an hour early\. Unfortunately, we were told that our room was not yet available, so we returned at 4:00 p\.m\. for check\-in\. When we returned, there was an extremely long line, and we ended up waiting approximately an hour and a half to check in\. The parking situation was also challenging, with very limited spaces available in the hotel’s parking structure, and the elevators were quite a distance from where we were able to park\. When I finally checked in, I expressed my disappointment to the manager\. I honestly did not expect this level of customer service from a well\-known hotel brand like Hilton\. The manager was very apologetic and genuinely listened to my concerns\. She offered to remove the parking fee and also provided a food voucher for a meal\. I wasn’t expecting any compensation; I simply wanted to express my dissatisfaction and make the hotel aware of our experience\. That said, I very much appreciated the manager taking responsibility and making a sincere effort to compensate us for the inconvenience\. Her response was professional and gracious, and I appreciated her willingness to make things right\.

The staff was great and the environment was fun! I wasn’t expecting the additional activities. The pool was also a vibe

No complaints!

The hotel location was convenient, the staff was very friendly, and the room was clean. They also had a nice complimentary refreshment set up in the lobby.

A lot of the on-site parking was blocked off. This also limited the option to valet park. There was an overflow lot, but it was a block away. Luckily, I was not traveling alone and the weather was nice. There were a couple of homeless people that we had to pass to get to the overflow lot. I would not feel comfortable staying here by myself if I had to worry about finding parking. We are not sure if the lack of on-site parking was just temporary or not. The other reason our rating was a little lower than we would have liked to give, was that the hotel elevator closed EXCEPTIONALLY quickly! Because we needed to park in the overflow lot, the valet was nice enough to let us leave our car in the front of the hotel while we took our three suitcases and carry-ons up to the room. When we got on the elevator to go back down to the lobby, there was an elementary school aged girl in there. The girl told us that she was looking for her parents. She got on the elevator and then the door closed before they got on. We got to the lobby, the door opened, and my husband walked out. But the door closed before the girl and I could follow. It then headed back up. When the girl and I finally got back down to the lobby, my husband was right there with a hotel manager. So, they were notified at that time about the situation. Throughout our stay, the guests using the elevator were sure to warn each other about how quickly the door shuts. Once you know that, it was simple enough to press the open button while people are entering and exiting. However, it is dangerous if you are unaware of the fact. You could lose the members of your party or a limb!

I like it. It was close to places I needed to be.

What I didn’t like was the rundown elevators needs updating even the rooms and the showers