Candlewood Suites-West Springfield, an IHG Hotel
About this hotel
Situated in West Springfield, this charming hotel for $82 per night is a fantastic option for your next trip. Located 1 mile off Interstate 91, this West Springfield, Massachusetts hotel boasts an indoor pool and hot tub, as well as free Wi-Fi access. Naismith Memorial Basketball Hall of Fame is 6 miles away. The Eastern States Exposition is located 1.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Dishwasher
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of West Springfield, MA
Reviews
3.9/5.0
Good(208 Reviews)
100% verified reviews7.0
Comfortable rooms, quiet location
Nobody was tending the desk for a while when we tried to check in. Found many hairs from someone else in bathroom
8.0
The room was clean and comfortable. The shower was great and the Wi-Fi was fast. There was a great deal of lighting and lots of electric plugs. The property was quiet and the front desk was very responsive when we asked for some extra linens.
I don't understand why all the accommodations we have experienced on the East Coast during our late May visit have had hot comforters rather than some light blankets during the warm season!
There are no restaurants or stores nearby.
10.0
staff really good and property really clean
nothing
5.0
Convenient location…upbeat staff
Facility is aging…Free Breakfast, replaced by an in house market ….Shower sprayed water upward, needing repair. Free coffee, from a machine, was horrible . Had to pay for bottled water ( was always included) .
7.0
We arrived late, we were the last to check in for the night. Derek and Mary were exceptional and it was a pleasure dealing with them.
It could definitely use some updating but it was comfortable for what we needed
8.0
It was very comfortable, clean and the staff was accommodating. We enjoyed our stay and would refer friends and family.
We look forward to our next stay here when we decide to visit again. The location was convenient and quiet.
Must provide cell phone charger ports or sell the full chargers at the in house store. Remove the menus for Holyoke Pizza from the lobby, they were terrible. Other than that, everything was great. Need more food delivery options.
1.0
terrible. I made the reservation and 15 minutes later I changed the day. When the date arrived, I arrived at the hotel and they didn't accept it. I had to pay again and even more expensive.
terrible. I made the reservation and 15 minutes later I changed the day. When the date arrived, I arrived at the hotel and they didn't accept it. I had to pay again and even more expensive.
1.0
my daughter got bit by bed bugs and when i told the front desk she said there's nothing she can do cause she never had that problem before. my daughter school also called me the next day
10.0
everything was perfect
10.0
I didn’t they my refund from the hotel $100 &’ nothing was destroyed
5.0
Didn't like that check- in Wasn't till 3 , also really noisy all night and wasn't able to sleep good due to noises upstairs and doors slamming all night in hallways due to others in and out of their rooms . Rented two rooms and one of the rooms bathroom under toilet was dirty with urine
1.0
I thought the other bad reviews was just a few cases during pandemic. However, I have to say this hotel is really terrible. The build states non smoking but you can smell strong weed in the first floor bathroom and weird smell in the bedroom. The worst part is they forced to charge me cleaning fee for service dog. Even the front desk had checked and confirmed my dog is a service dog. They also didn’t give a clarification on my receipt since they don’t want to get into troubles. When I went back to the front desk I heard the “manager “ spoke nastily about me which is really offensive. I bet most of the good reviews are fake reviews. Other facts : no breakfast, refrigerator is very loud, bed and pillow were not comfortable but at least doesn’t have bedbugs. Good luck for whom is booking this hotel and good luck for the stuff and owner.
Spoke nasty about customer who brought service dog and gave attitude
Weed smell
Noisy refrigerator
8.0
Convenient and affordable
6.0
staff was helpful
the phone didn’t work and the pool was cold
FAQs
How much does this hotel cost compared to others in West Springfield?
The average price for a rental in West Springfield is $109 per night. This rental is $27 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Candlewood Suites-West Springfield, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Candlewood Suites-West Springfield, an IHG Hotel. Enjoy the water!
Is Candlewood Suites-West Springfield, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Candlewood Suites-West Springfield, an IHG Hotel?
We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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