Sheraton Springfield Monarch Place Hotel

Sheraton Springfield Monarch Place Hotel Hotel in West Springfield

About this hotel

Located in West Springfield, this attractive hotel for $94 per night is a great option for your next trip. The Monarch Sheraton in Springfield, Massachusetts is 14 minutes’ walk from the Naismith Memorial Basketball Hall of Fame and 10 minutes’ drive from Six Flags New England. This hotel offers guests a sauna and swimming the indoor pool.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Map of West Springfield, MA

Nearby attractions

Elizabeth Park Conservancy

23.54 miles

Old Sturbridge Village

Sheraton Springfield Monarch Place Hotel

3.8

Good(150 Reviews)

Hotel in West Springfield, MA

3-Star Hotel

Reasons to book

Great for pets

Includes essentialsPool, Pets allowed, Kitchen / Kitchenette and more

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About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Map of West Springfield, MA

Nearby attractions

Elizabeth Park Conservancy

23.54 miles

Old Sturbridge Village

Reviews

3.8/5.0

Good(150 Reviews)

100% verified reviews

10.0

Aug 2023

Comfort and ready to come back

It was beautiful clean and comfortable to be in.

Not really much I didn’t like. Just the pool had no towels and nobody was there to grab us any. I had to run up to our room.

8.0

Jul 2023

Other than the bed and pillows the staff were very nice and professional, I also loved the breakfas.

I really loved the breakfast, the bed was a bit uncomfortable and the pillows we’re too soft which made it a bit uncomfortable to sleep. Unfortunately when I tried to reach front desk phone sounded busy.

Pillows we’re too soft and bed was a bit uncomfortable.

1.0

Jul 2023

I would like Booking.com to refund our stay even though it was a non-refundable room. Through no fault of of our own we

Right next to the venue.

Air conditioning did not work. We got our first room and it was hot and the toilet needed to be flushed. We got another room and it was hot also. We went to the concert assuming it would be fixed as we were told. At 10:0PM we came back and it was still 79deg. We decided to drive the 3 hours home rather than trying to sleep it that heat.

5.0

Jul 2023

It couldn’t been better

It was quite. And close to the places I wanted

Ac was not working. And we had issues with the parking and no one knew how to solve it

10.0

May 2023

very nice

coffee at the main desk area,would have been nice!

3.0

Apr 2023

Lack of garage for 2 full days is an unforgivable deal breaker!

Garage FULL and unavailable for whole two-day stay!

1.0

Mar 2023

This stay was horrible. Staff needs retraining and the hotel needs decor and safety updates.

The location was convenient based on our event taking place in the ballroom. Our restaurant server, Star, was extremely kind. Kyle from the front desk that assisted with my issue was also kind.

Unfortunately, there were multiple things that were horrible during this stay. My family comes to this hotel every year for events & it has always needed updating. However, this time around was a mess. 1)The front desk staff kept telling me that the card scanner was not working properly and to rescan my card. Unbeknownst to me, the hotel charged me twice for the weekend. $1044 total, ($522 twice). I was utterly disgusted due to the fact that my account over drafted which included our food and spending money for the weekend. The hotel had a nerve to tell me that they could not immediately cancel the other pending transaction and refund my money then. I was told that my back was called & was informed that they were at fault for charging me twice and that I would be refunded. We were given a complimentary breakfast and dinner for our stay, but no extra money to spend that I was out of. I am still trying to work things out with my bank to avoid overdraft charges for my upcoming bill payments. 2) The fire alarm went off one night around 11:30pm. The hotel guests on my floor could not get out of the building (even using the hotel keys) into the stairwells because they were locked. The security guard had to come open the stairwell door. This was a complaint from others on different floors as well. Thank God that it was a false alarm because many would have been injured or killed. 3) The hotel elevators broke down twice. When they did work, guests could expect to wait for approximately 20 minutes for an elevator during an event taking place. 4) The fourth floors carpet was saturated near the rooms close to the elevators. There was clearly a leak somewhere which was not attend to. Stale old water means mildew and mold. 5) Our room was not extremely clean. Cup stains on the tables in the room and the bathroom counter that were easily cleaned (since I was able to wipe them down with a Lysol wipe). Also no heat in the room (freezing)

9.0

Feb 2023

I loved staying here. The staff was very helpful & accommodating. The facilities were very well kept

Great Staff, nice hotel and well kept!

10.0

Feb 2023

Exceptional

Did not stay for breakfast, but must tell you concierge staff was fabuous - helpful, kind, attentive and so friendly!

10.0

Feb 2023

over all the stay was very pleasant and would definitely stay again.

the place was very clean and everyone we had interacted with was very nice.

very clean and if we needed anything staff was quick to help.

10.0

Jan 2023

we were there for a cheerleading competition.

it was clean, the location was great for us. we loved that there was a restaurant on premises.

there wasn’t anything we didn’t like.

9.0

Oct 2022

Was there for Big E. Hotel was semi expensive for that short of trip. But location was good

Hallways were semi loud. There was a wedding going on so could be the issue

8.0

Sep 2022

Overall I was happy with my stay and would stay again.

The smell of the facility everyday is amazing the staff was very friendly, and the hotel is clean.

Vending machines in the hotel on the floors was not filled. I expected the room to be more spacious.

9.0

Aug 2022

We drove up from NJ for a funeral and the quality of accommodations helped during a difficult time.

The breakfast was very good with a wide selection.

We had no complaints.

5.0

Jul 2022

Unsatisfactory

The location and the parking

Sink was clogged. Room smelled musty. The A/C took for ever to cool the room. The chair and ottoman were dirty.

7.0

Jul 2022

My stay was wonderful

I was satisfying with the menu and the staff is really professional

nothing so far

8.0

Jul 2022

Great Staff-Great Room-Great Location- Not a fan of the "slip one (or two fees) by ya".

we hung out at the bar after 10pm. great staff, great wings and desert. our room was really nice

internet fee. I tried to take the free wifi, nothing happened. scrolled past the 10.95 fee seen how many days, thinking I need to click that. Now charged. Scam Parking. You are told to "trade your parking pass for your room key" Im feeling my parking is being comped for the $20. Nope.

10.0

Jun 2022

Overall it was a very good experience. Bed and room were comfortable

Room was very spacious and clean. Very close to the event we were attending.

The fire alarm went off at around 12:30 which was a bit unsettling. I know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the elevators that evening. Tv in the bedroom wasn't working.

FAQs

How much does this hotel cost compared to others in West Springfield?

The average price for a rental in West Springfield is $110 per night. This rental is $16 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Springfield Monarch Place Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Springfield Monarch Place Hotel. Enjoy the water!

Is Sheraton Springfield Monarch Place Hotel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Sheraton Springfield Monarch Place Hotel?

We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.

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Sheraton Springfield Monarch Place Hotel

About this hotel

Amenities

Map of West Springfield, MA

Nearby attractions

Sheraton Springfield Monarch Place Hotel

Hotel in West Springfield, MA

Reasons to book

About this hotel

Amenities

Map of West Springfield, MA

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in West Springfield?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Springfield Monarch Place Hotel pet friendly?

What amenities are available at Sheraton Springfield Monarch Place Hotel?

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