Domes Zeen Chania, a Luxury Collection Resort, Crete

We really enjoyed our stay at Domes Zeen ! The resort is beautiful, with a relaxed atmosphere, lovely surroundings . Everything was well taken care of, but what really made our experience special was the staff. Everyone was incredibly friendly, helpful and welcoming.  A big thank you to the entire team for making our holiday so enjoyable. We would happily return and highly recommend Domes Zeen to anyone looking for a relaxing and memorable stay in Chania!

We had a wonderful stay at this hotel . The staff was warm and professional, the food was enjoyable, and the overall experience reflected the high standards expected from a luxury resort. The staff were welcoming and attentive and the overall experience exceeded our expectations. We would happily recommend this property and would certainly consider returning for another stay.

Lovely hotel with beautiful rooms. The restaurant is good with a nice selection which changes gradually.

The access to the hotel from the road is not signposted and hard to find. The beach is slightly disappointing and the bar area is very small and very open to the elements.

The kids’ club team was the highlight of our stay: warm, dedicated and professional, with a wonderful approach to the children. Other staff members were also pleasant and willing to help. צוות הקידס קלאב היה נקודת האור של השהות: חם, מסור ומקצועי, עם יחס נהדר לילדים. גם אנשי צוות אחרים היו נעימים והביעו רצון לעזור.

There was a significant gap between the price and the hotel’s positioning as a five-star family resort and the service, maintenance and family facilities we experienced. The kids’ club was closed on Sunday, with no access to the space and no suitable alternative for a rainy day. Afternoon activities carried an additional charge, and the policy preventing parents from staying made the club impractical for our three-year-old daughter. Breakfast was disappointing. There was no option to order an omelette to our preference, and even the eggs were served from a warming cabinet. The salad selection was limited, vegetables looked dry, and freshly cut vegetables could not be provided on request. Food was positioned far back on the buffet, and plastic serving utensils made it difficult to serve ourselves. At peak times, families waited outside in the cold and wind, with only one sofa indoors, while staff held lengthy conversations at the entrance rather than prioritising seating. The room had worn bathrobes, deteriorating taps and walls, a toilet door that did not close fully, and bathroom amenities that were not replenished. Weak Wi-Fi made remote work difficult. Three telephone requests for an additional key were only resolved when we visited reception ourselves. We saw dead insects in the shared pools and our private pool, with no net available for guests to clean the water, and cat faeces in the outdoor children’s play area. After a long drive on a rainy day, arrival involved a lengthy wait for the buggy and being dropped off before a large puddle, with no welcome drink. At the pool, we were asked to remove a soft drink purchased elsewhere. Beer from the pool bar cost €7, and we found the spa prices very high. Despite repeated questions about how our experience could be improved, we did not feel that adequate solutions or a meaningful gesture of goodwill followed.