朝食が良かった。部屋がきれいだった。

大衆浴場が男女別であれば良かった。夕食に和食が欲しかった。

Loved the modern look and feel, everything felt luxurious yet casual! Service was impeccable and we really enjoyed the family onsen as well as our own private outdoor bath tub.

Location was far from Gora but no issues with the complimentary shuttle which was great. Meals were expensive so we found local joints to eat at instead of dining in.

The hotel service and its staff provides a professional and very courtesies service. The twin suite room was spacious and large. The in room private hot spring also amazing. Western breakfast was ok. Mr. Kaito from F&B was very helpful and extremely nice during breakfast. Shuttle bus from and to Odawara station provides by the hotel also ver convenience. Overall this hotel provides a luxury and best hospitality services.

None.

Room was modern and clean. In room onsen was really nice and enjoyable. Staff was kind and helpful. I rented a car and free parking was great.

My aunt fell down and hurt her knee, just a small stretch. Staff was helpful by giving us antiseptic spray, a few bandaids, and a small bandage. I think it would be really helpful to have a full-geared First Aid Kit in the hotel if something like this happens again to other customers.

Friendly staff, spacious room, facilities such as the outdoor patio with fireplace and foot bath. Food choices.

デザインがとても素敵で、レストランも広く混み合わずにお食事を楽しむ事ができました。 部屋のお風呂にもゆっくり入る事ができ何回も入浴いたしました。

何と言ってもローケーションが悪かった事です。 ブラインドをしめっきりでした。 とても残念でした。

Beautiful rooms and blissful private onsen

The location is well suited for taking the cable car up to Mt. Fuji. The hotel is a western style, newer hotel with Japanese touches. It caters well to both families and couples. Some cute touches throughout the hotel like a the outdoor footbath and fire pit and they offer scented wooden blocks to use in the room tubs. Free shuttle to the train station is great.

We booked a room 2 adults/1 child with sofa bed but upon check-in they charged an extra 8000 yen to have bedding provided for the sofa bed. I questioned it and was told that I booked only for 2 adults.I showed my reservation to the manager and she told me basically that this is how it is. I'm sure it was a bit of a translation issue, but it's annoying to be nickel and dimed. The river view from our onsen tub was interrupted by the well-lit 7-11 across the street but there was a blind to pull down for privacy. The staff was mostly pleasant, however, it seemed like they just didn't have it together. I asked 3 different people about the cable car normal start time and not one knew accurately! What a time waste for guests and staff! Actually, asking anything about the loop - times, distances, restaurants involved staff looking it up on their phone, which was nice of them to do, but I assumed that they would be answering the same questions all day long and would know this stuff! It's the main draw in Gora. Dining options are extremely limited in this area. Make sure you have a dinner reservation here. Food is fine. Good burger! Dining area is nice and accommodates guests wearing supplied yukata. Shuttle to the station starts at 10. We were checking out in the afternoon (the cable car was cancelled the day prior due to high winds) so we had a tight window to do the loop. The hotel was unable to source a taxi for us around 8:30 am and was rather dismissive about it - just walked away from us. My husband was shocked by the rudeness of a staff member who told him that he had to go help a guest whilst we were trying to figure out the taxi situation with him. Just left us (also guests!) to figure it out, so we walked with Google maps. You will have to wait until 10 am for shuttle, pray that there's a taxi, or walk and hike many stairs like we did (my phone health data indicated 21 floors!

房間蠻大的床睡起來也很舒適 房內有私人溫泉很棒 但是河景房對面就是別人家 所以泡湯的時候窗簾也不能打開會被看到 沒辦法真的享受露天的感覺有點小可惜 - 服務人員態度很好 吃早餐時也都會注意桌上有沒有空盤 - 飯店附近走路5分鐘可以到達一間711 但其他商家就很少地點比較偏僻 推薦開車的人前往 有免費停車場

Check in的時候花了快半小時才弄好 不知道是教育訓練不足還是怎麼樣😅 - 河景房不能打開窗簾泡湯 不然會被對面的住家看到

Hermoso hotel, con buena ubicación y buen restaurante. El onsen exterior de nuestra habitación con vista a las montañas nunca lo olvidaré

露天風呂 コーヒーサービス

レンジがあるとより良かった

Great place to relax and enjoy the surroundings and hikes. Staff was very friendly, very good breakfast with lots of choices, comfy room and beds.

We would have appreciated to have more storage space (when travelling several weeks) but it is often the case in Japan. Jacuzzis we not working in the public onsen but it was because of other customers that pressed the emergency button. As a personal opinion, I would very much prefer that relaxing, zen hotels such as this one were adults only.

The hotel is situated out of town but is very close to the cable car and other amenities. It was a great location to get to the lakes and the sulphur springs. The staff were amazing, all of them. The assistant F&B manager Shun Gyoda was very concerned as there were a lot of children running around and spoiling our romantic dinner. He moved us to a quieter part of the restaurant. The facilities in the rooms were unique, we especially enjoyed the onsen bath outside on the patio of our room which was a nice touch. The food was very good, breakfast was amazing with a choice of Asian or European dishes. Everything was well maintained and the eye to detail was exemplary. We definitely will be going back.

Not much.

食事が大変おいしかったです。また従業員の方々のお気遣いがこまやかで有難かったです。

チェックアウト時の待ち時間が長かったのが残念でした。

That it was on a river and had a private onsen. We were also given a lovely room on the top floor to celebrate our 20 wedding Anniversary which enabled us to see the fireworks.

Extremely frustrating staff at check in, took too long and very hierarchical! In the end I had to bypass 3 other members of staff to try and secure a dinner reservation on our actual anniversary. We were advised that there was no availability to book into the restaurant for dinner as we were not on a dinner package! Given the location of this hotel, they need to offer all options at check in and be positive about where you can sit as the reality was that there were other places to eat in the lounge but this was not made clear. I also would not rate the food, very disappointing meal on the first night. The room arrive menu was better, which we tried in the second night of our stay. Also given the poor check in experience, we opted to check out the night before. Upon check out the hotel tried to charge for the accommodation which we had already paid for and a couple of hours later when we were relaxing in our room there was a knock asking us to pay the drinks bill as they had made a mistake and not added to the bill. Given the amount of errors on the hotels part I was surprised to be disturbed for $37! They offered to bring back change which I refused to avoid further disruption to our evening. The shuttle bus also stops running at 6pm so if you would like to go out for dinner you will need to secure a taxi given the location is a 5 min drive from the centre of Gora.

The bath tub in balcony and the coffee

Location, very hard to find the property

- The staff are very professional + Frindly . - The river view is amazing and relaxing. - We’ve had the best service at the restaurant, we don’t eat pork or alcohol products for religion  reason and they were very understanding. - The shuttle bus service  to and from the hotel  was very convenient . - Special thank you to the housekeeping lady how found my diamond earrings without me even realising that I’ve lost them .

The only thing that I think needs to be improved is the toilets, we booked two rooms and both toilets had an unpleasant smell .

Good location & unisex onsen

The rooms have a very bad layout. The bathroom is broken up in different parts of the room. Paid more for River view but it is not a River just a small one and terrible view

This was a beautiful room! The biggest we had in Japan and definitely the most luxurious. Staff were very helpful and the shuttle to Gora Station was great! The private onsen in the room made the trip extra special.

Not a problem per say, but be aware it is not walkable to the nearest station in Gora. That said, the hotel offers a shuttle and there is also a bus stop quite nearby.

Very beautiful, modern and clean.

Everything. The hotel room, our private onsen, the public spa and onsen, the gym, the fact that the hotel is nearby a river with a waterfall. It makes for an excellent private onsen experience in my opinion. Never had anything like this before!

This hotel is very remoted which makes it hard to access. If you want to go here, make sure to rent a car or sort out your transport by bus. Don't expect subway or trains. There are no shops or groceries nearby. Best to stay here with car.

nothing

overpriced

In room onsen was great to have. The breakfast buffet was very good and the staff were excellent.

The stay was a little pricey but the experience was great.

amazing vibes. never get disappointed with Indigo

love everything

Excellent hotel, very clean and all amenities provided. Staff were great and restaurant had excellent buffet breakfast and dinner menu. Private onsen in room with amazing view, made it a very romantic place to stay. Would definately stay again. Location a little away from Gora but they offer transport for free!

The public onsen/pool was great but all pools were too hot. It would've been better if one or 2 pools were cooler, making it easier to relax and stay longer. The staff were not aware of what dinner meals looked like and came with. We were advised incorrectly by staff that meat dishes did not come with any sides or veges.