There was a member of staff who was particularly attentive. I can't recall her name but she was a student from Nigeria.

Decor could have been nicer, but it was satisfactory

Very tidy and clean, comfy bed, powerful shower.

A pretty standard room with not a good view.

Nice enough. Slightly dated and the bathrooms were not the best. Water pressure was awful and the shower had seen better days.

For the price, it definitely wasn’t worth it.

Die Lage ist hervorragend!

Friendly staff Lovely room Spotless Nice food. We ate in the bar Great location Parking close by

No products in some bottle in bathroom. Disappointing as I was looking forward to a bath. Did not change my opinion . Small oversight

First time in Belfast and will definitely be staying here again when I return, staff were exceptional and very helpful, asked for a taxi at half 6 and taxi was there at exactly half 6, room was very comfortable and great for ourselves and our newborn,

Only a very minor thing was my 15 year old ordered food saying mash potatoes but got given chips instead, bare in mind he didn't care but I am struggling to say something I didn't like 🤣

Great location , clean and tidy , staff very polite and helpful

The family room was quite small and the beds were very uncomfortable and small

Location was great and staff were very nice and helpful

Parking not included and a bit to expensive for what it was given

Really stylish hotel, friendly staff, no issues

Nil

theres a restaurant at the ground floor.

super late check-in. weve arrived 2:30 and we got the room at 4pm 🤦🏻‍♂️

Habitacion y baño con mucho espacio para poder circular y utilizar. El desayuno es variado, muy rico y abundante al estilo Buffet. Personal amable y dispuesto a resolver consultas. La ubicacion es muy buena, a 2 minutos caminando de la estacion de trenes Lanyon, 6 minutos del ayuntamiento y 13 minutos de la estacion de buses Europa Buscentre. Recomendable

Le bajé un poco la calificacion porque hubo un malentendido del hotel que en vez de tomar el pago que hice con anterioridad a hospedarme a través de Booking.com, ellos decidieron cobrarme el precio del hotel como si no hubiese pagado con anterioridad. Esto generó un doble pago de la estadía y ahora me encuentro en tratativas para que me devuelvan el dinero. Además me cobraron 2£ al ingreso del hotel que supuestamente tienen que devolverme y hasta el momento no me han devuelto.

friendly and accommodating staff, breakfast was amazing and it was clean.

Staff were so welcoming and the room was amazing, so comfortable

Nothing

Surprised the toiletries were limited and no note book or any information re Belfast in room

Above

Emma on reception went above and beyond to meet our needs

Es un hotel de primer nivel

La ubicacion no es tan buena por el precio

Fantastic location beautiful hotel

The room, the views, easy to walk to lots of fab bits of belfast

The lack of coffee machine or coffee making facilities. Instant coffee is not coffee in my mind.

Great location to explore Belfast

Parking cost of 36 pounds expensive for 2 night stay

It is in a great location, nice bathroom

The staff at reception were cold & unfriendly, The evening we arrived we went to the bar with our 2 teenagers after dinner for a drink & were asked to leave the bar as it was over 18’s only There was another lounge beside reception but were told only those in the executive rooms could access that lounge, Our friends asked for assistance to book a cab - after circa 1 hour when they asked for an update on a cab they were told “ what do you expect on a bank holiday” our friends rang a cab themselves & it came immediately? The reception staff gave they impression that they really did not want to assist us, Our room was on the 7th floor, it was very small & the double beds appeared much smaller than a standard double, it was uncomfortable & very tight, The wardrobe was small & didn’t open sufficiently to access it so we left our clothes in our cases, Our room was not serviced over the 2 night stay, The room was unbearably warm- we had someone look at the air on twice but it didn’t fix it, there was no thermostat on it but it was very very warm so we couldn’t sleep in the room, Reception didn’t answer when we rang from the room over 3 days, I raised these concerns during the stay and during check out & was shown no concern or appetite to remedy anything for us, We are not sure why staff were so reluctant to assist, I have to add the staff at breakfast were very friendly, Breakfast set up is basic, no teas or coffee served to the table, it’s self service at a machine, Disappointing for a 5 star hotel

Staff very welcoming our room was upgraded we had a great view / kids loved getting a ticket for the confectionery at reception and the kiddies corner for breakfast was handy as all kids stuff nicely laid out / location of hotel perfect walked to w5 and titanic / taxi back but so cheap / bar is lovely and good food being served . Nicest salt and chilli chicken. Staff are so nice always chatting to kids even went to the bar to get a drink that they didn’t serve in the restaurant /decor is lovely would stay here again/ less than 5 mins to Victoria square for Shoping

Loved it all

Location

Room not being serviced even though sign had been left outside of door.

We book this for the location and it was in the perfect spot to the Arena

There was nothing we didn't like about the hotel, but as the car parking is not part of the hotel, you have to enter a different building, it would have been nice to have an entrance to the hotel from the car park, and better instructions on how to apply hotel discount before going to your car. As you have to pay full price at the gate to get out

L'emplacement de l'hôtel était parfait ! Il se trouve à côté d'une des gares principales de Belfast (parfait pour une visite à Dublin) et pas très loin d'un des meilleurs musées de la ville (Titanic). Très belle vue depuis la chambre sur la ville et le fleuve. Les chambres sont grandes et très propres. Le personnel est très accueillant. Le petit déjeuner était très complet.

Pour un hôtel Hilton qui est destiné également à une clientèle d'affaire, il manquait uniquement dans la chambre un stylo et un bloc note pour pouvoir travailler. Pour tout le reste, la chambre disposait de tout les équipements nécessaires.

Very stylish

Bit pricey for size of room

Great location and service

Very poor customer service, the reserved charge on my debit card had not been released after I made the full payment. Had called and email the staff there and had several conversations, even had them talk to my bank directly, however they did not release the additional payment. After a while they refused to replies to any of my emails, completely blanking me.

Spotless clean room, good breakfast, friendly staff

In a rainy Belfast, had to take Ubers to the city centre all the time.

Everything was superb.

I loved everything.

The bar

Too hot everywhere

Location, bed, beeakfast.

Heating in room didn’t work, strange man walking around the hotel & jumping in lift.

A well located, clean and comfortable hotel a short walk from the city centre and the covered food market. The pub on the ground floor was also very cosy. We would recommend parking at the nearby Cromac car park rather than the car park nextdoor to the hotel as it was considerably cheaper. Our top recs would also be: the Pocket Cafe for brunch; the Spaniard pub for a Guinness or several; the Titanic Museum; peace wall taxi tour; taking a hire car up the coast to the Giant’s Causeway; and the Smuggler’s Inn for dinner (amazing seafood).