Amplitud de las camas y de la habitación

Espacio específico para maletas en la habitación inexistente y falta de teléfono de ducha accesorio para evitar mojar la cabeza si no se desea.

You send a mail asking 1 question - I answer and it drops me into a massive survey. You need 3 x Y/N questions max and a box for comments.

Breakfast buffet was unreal

That we had to go home

It was close to the city centre and the grand opera house where the show we were seeing was held

We had booked 2 rooms as a family of 6 and when asked if we could keep one of the rooms for an extra hour after check out at 11am we were told no. Our show wasn’t until 1:30pm and we were only looking to stay until 12pm as we had small children with us.

It was very close to the city centre and allowed us to explore Belfast conveniently, accessing different transport. The staff were lovely especially at reception and checking in and out was easy. Lots of condiments for making tea, coffee etc.

Upon entering our room it became apparent that the cleaning standards were externally poor. Coffee ( or what appeared to be coffee) split in not one, not two, but three areas of the room. All over the carpet, wall and skirting boards, this led us to find mounds of dust along the skirting boards and around the bedside table. Under one of the beds which we moved to check the carpet was filthy with dust and bits or rubbish. There was a coffee cup that had not been cleaning properly with marks on the side of the rim and another had a crack on the inside and outside of the cup. The shower gel was not easy to get out of the tub, appeared the pump was broken but we also struggled to get soap out as well. The bathroom also appeared dirty around the sink.

The kettle in the room was too dirty! Very disgusting! I opened the kettle and it has old water and too dirty. I think that really made me feel upset cause thats something that we use often in the room.

The hotel was lovely and clean beds were comfy

We booked and paid for a superior room and ended up with a standard, when asked we were told it was down to booking.com. very disappointed with booking.com

Location. Staff

The online check-in and check-out system.