Clean ,tidy and everyone employee created when walking past

Nothing

Everything nice modern clean property.

Ordered drinks one price on the website and then another then when you are there.

Almost everything. From helpful staff to location to comfortable room

The elevators get a bit busy at times.

Superb location and a modern, well equipped hotel

Whilst we understand all businesses are impacted with increased costs, one expects comfort and some degree of luxury at Grand Central. However, the room was not merely cool, it was actually cold - and remained that way for the duration of the stay. Can you imagine being so cold that it requires wearing an overcoat over a suit whilst having video calls? I thought perhaps this was just my room but, using i heard other guests complaining about how cold the hotel was and the bedrooms in particular. Whilst the water in the shower was hot, wash hand basin water was cool - too cool for shaving...not sure how this is even possible. One of the complimentary bottles of water at the bedside was opened and partially used. I stop once per week in Belfast, not sure i would use this property again - though i use Europa and Stormont on a regular basis. I thought I would drop a short note to the GM in advance of posting this review. A few weeks later, I have had no response.

Everything - but particularly the staff

Nothing

Lovely building, inside great, rooms as standard are lovely as was deluxe. Staff is very friendly, helpful, and pleasant. The reception supervisor Ciara was extremely helpful, but we were still disappointed with our stay.

Our 1st room was very poor, the bed made up terrible, it had a pillow case on with make-up, and it looked very dirty, with hair on toilet, sink, and bed. Got moved, this room the toilet didn't work correctly and the bathroom door didn't close correctly. The breakfast was lovely but sadly cold.

Probably one of the best hotels I’ve stayed out, everything lovely and staff friendly, and breakfast was perfect.

Everything perfect.

Close to everything central perfect room couldn’t ask for a better room and service