The staff, room, location and environment. Excellent. Betty in the restaurant did an excellent job of making us comfortable.

Breakfast was good, but it can be varied so it doesn’t become monotonous and boring.

It was in a great location.

I had pre booked on booking.com when I arrived they tried to charge me £40 more then what I had booked, the manger came out and was extremely rude and said “ Darling that doesn’t include the vat. This was incorrect as the break down on the confirmation email from booking.com stated £185 plus VAT which went to £219. The manger then took my phone off me to see the email even though I was showing him. I then asked for my phone back and he said no I need the code. He was extremely rude. We would not stay here again. The rooms are very basic but clean, pillows rubbish extremely flat.

Nice view

Got told put into exclusive paid all extra but was nothing different not even a water in there

Das Hotel ist sehr gut gelegen, die Metro und viel Sehenswerte ist gut zu Fuss erreichbar

Location

One member of staff

Location was excellent. We were there to support a friend running in the marathon.

There were electric sockets on only one side of the bed meaning it was impossible for both sides of the bed to charge electrical equipment. The shower door was broken. The plug in the sink was broken. The TV channels were extremely limited and did not even include a free to air news channel. There was no coffee machine.

The manager reached out by text to ensure that everything was OK. Nice touch

Nothing to mention

Breakfast was in the VIP lounge but the standard breakfast room had so much more to offer so we felt a little disappointed and most of the food was just warm and starting to get over cooked. The bed in the room was really comfortable but i believe the receptionist said it was a superior king room LOL no it was just a standard room with use of the vip breakfast lounge

It was a little pricey for a room of that size ok it was in London and a weekend and by tower bridge but even so

I paid to the booking.com and again I paid at hotel. Totally twice. No one answered my petition. Please! [email protected]

I paid to the booking.com and again I paid at hotel. Totally twice. No one answered my petition. Please! [email protected]

Reception staff, cookies, big comfy bed.

Shower barely warm, bar staff friendly but slow!

great location, helpful staff, comfortable room.

nothing.

Åt ej frukost på hotellet

Sängen hade kunnat vara lite lyxigare samt någonstans att hänga av sig ytterkläder och ställa va skor i anslutning till dörren. Inte en enda krok.

Kavhaltı, çalışanlar, konum, hizmet.

koridor ve oda içi halıları kirliydi.

lovely views from the roof top bar.

very rude staff who have completely forgotten how to smile.

good location. reception area was nice

bed wasn’t very comfortable and was on wheels so moved whenever you sit on it. was a very basic room. my partner was coming a little later due to work, they asked me to sign a form for another card but called the room anyway which seemed a little strange

Location, breakfast

Room location .outlook and room was to dark to get ready .

central location. good facilities.

overcharged for a glass of wine & when advised the staff I had to leave credit card details as they couldn’t refund that day.

Leckeres,vielfältiges Frühstück. Zentrale Lage. U-Bahnstation Tower Hill in unmittelbarer Nähe. Zu allen Sehenswürdigkeiten maximal 30min Fahrt bzw. zu Tower Bridge, Tower London zu Fuß erreichbar. Super Aussicht von der Dachterrasse im 12 Stock!!!! Geldwechseln ist nicht notwendig weil alles mit Debit bzw Kreditkarte zahlbar ist. Genial....

Das Bett hätte breiter sein können.

Frühstück Badezimmer

Nur eine Decke

The staff were always helpful, professional and friendly. The rooms are kept clean and tidy although they may not get done until later in the afternoon. Breakfast is excellent, with a wide choice available and very pleasant staff ready to help.

We left towels hanging up as there is a sign saying they then won’t be changed. They were changed daily regardless. Perhaps new staff.

Great location and the staff were super friendly and helpful. We liked the Hilton Honours lounge, perfect quiet place to plan the day.

Sehr gute Lage! Sehr freundliches Personal! Gutes Restaurant. Rooftop Bar Sehr gutes Frühstück

Das Zimmer war nicht so sauber:(

La ubicación y la atención del personal. Espectacular terraza en la azotea

Open & spacious, friendly staff.

Small rooms, outdated. Was told I’d been upgraded to executive suite, was small - tv didn’t work.

The location of the hotel was convenient. Apart from that the ambience of the rooftop bar was magnificent.

The team member at the front desk during check-in was lacking courtesy. No greetings, no smile, no enthusiasm. On the 2nd night called to order a dessert at 9:49pm which is 11 minutes before kitchen closing time advertised in the room for the guests, however, I was informed by the staff in the room service that their kitchen closes at 9:50pm (10 mins before advertised time, which was shocking!) and I could look to order desserts from a “food delivery app”! I was promised at the time of checkout that this issue will be taken up, and I hope it was. Apart from the gentleman who I think was the chief concierge (he was doing a great job), the whole essence of hospitality was missing from the team at this hotel.

Très bon emplacement Propre Joli Personnel très gentil

La vue de notre chambre

We loved the staff in the savage garden!! But Room and hallway very shabby with stains on the carpets in our room and outside hall Told guest relations she didn’t care just said that’s what you get if you book with booking.com and not Hilton honors :( very un interested patronising and didn’t show any care - breakfast was very empty all areas of food- nothing like last time

As above shabby room with stains on carpet and hall very shabby - I took photos - guest relation American lady didn’t care at all - we stayed last year and it was stunning! The hall way and room -hence why we stayed again - they couldn’t bother finding our booking last year - very disinterested

Fab location

Dated. Corridor had a weird smell. TV didn’t work despite 2 engineer visits. Breakfast very expensive

Die gute Lage

Schlecht geschultes Personal beim Check-In/Schimmel Habe gedacht ein Double Tree/Hilton unterscheidet sich stark von einer Übernachtung bei z.B. Travelodge. Da ist aber wenig Unterschied. Und einen so katastrophalen Check-in wie beim Double Tree habe ich bislang bei keiner Hotelkette erlebt, selbst nicht bei Low cost. Have zwei Mal hin und her laufen müssen da das Personal es nicht hinbekam mir die richtige Schlüsselkarte zu geben bzw. diese ordentlich zu programmieren. Wenn man spät in der Nacht ankommt ist das sehr nervig. Außerdem gab es Schimmel im Bad an der Decke (Foto). Habe mehr von einem Hilton erwartet

Gesamtes Personal super freundlich und hilfsbereit. Perfekt organisierte Kofferaufbewahrung. Rezeption rund um die Uhr besetzt was nach einem Theater/Musical/Konzertbesuch sehr angenehm ist! Leckeres Frühstück, Teekocher und Bademäntel im Zimmer, ...wir kommen wieder:)!

Keine Erklärung wie der Lift funktioniert! Wie kommt man in die Skybar am Dach wenn der Lift nur in dem Stockwerk des eigenen Zimmers hält??

The hotel was very nice, the hotel staff couldn't do enough for us.

The mattress wasn't good.