Hotel in Federal Territory of Kuala Lumpur
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in Kuala Lumpur, 0.6 mi from Berjaya Times Square, citizenM Kuala Lumpur features accommodations with a restaurant, free private parking, a bar and a shared lounge.
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Federal Territory of Kuala Lumpur
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
The hotel is classy. It's in a great location, and the staff is extremely helpful. The room is spacious, and the bed is huge. The view was a plus
The breakfast
9 / 10Outstanding·Sep 2026
Love Citizen M, nice design, good location close to Jalan Alor, good breakfast and the most comfy huge bed. The tablet control of the room is also nice.
Thin walls.
And a coffee maker would have been super.
10 / 10Outstanding·Sep 2026
Cleanliness, location
5 / 10·Aug 2026
We stayed here recently and came away with mixed feelings — genuinely impressed by the design, less so by a few of the basics.
The bed was seriously comfortable, and the room design is smart. Every inch is used well: the dustbin sits flush with the vanity, and the capsule bathroom is a neat solution for a compact space. Plugs are thoughtfully done too — 3-pin sockets with built-in USB, so no hunting for adapters. The smart room features were a nice touch and worked as they should.
That said, a few things let it down. The pillows were far too soft for our liking, and the blanket was small — when we asked for an extra, we were told none were available because the hotel was at full capacity. The heating was hard to control, swinging between too hot and too cold, which may also have been down to how full the hotel was in the mornings and evenings. Towel quality was poor, with fibres shedding onto our hair and skin. Soundproofing is the biggest weak point: traffic from the road was clearly audible through the night.
$$$$
Top rated by guests
8.8Excellent
(2,376 Ratings)
"The hotel is classy. It's in a great location, and the staff is extremely helpful. The room is spacious, and the bed is huge. The view was a plus"
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