Hotel in Istanbul
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Located in the city center, the award-winning Conrad Istanbul Bosphorus features panoramic views of the Bosphorus.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Istanbul
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Nov 2026
Gokhan kalkan is great
10 / 10Outstanding·Oct 2026
Yaren zafer esraa best team
10 / 10Outstanding·Oct 2026
Bullet karaagac Mehmet can volkan gulcek
5 / 10·Oct 2026
Unfortunately, my experience with the reception staff at Grand Hyatt Istanbul was extremely disappointing and far below the standards expected from a prestigious five-star hotel.
Most of the reception staff I encountered displayed a rude, unwelcoming, and highly unprofessional attitude. Their lack of courtesy, respect, and proper communication was particularly disappointing for a hotel of this reputation and price category.
I would particularly like to mention a staff member whose name I believe was Berktuğ, although I am not entirely certain of the spelling or his exact name. My interaction with him was especially unpleasant. I found his attitude rude, disrespectful, and completely lacking in the professionalism expected from someone working in luxury hospitality.
Unfortunately, this did not feel like an isolated incident, as I experienced similar behavior from several other reception employees. The front desk should be the heart of a hotel’s hospitality, where guests feel welcomed, respected, and valued, rather than uncomfortable or disappointed.
However, I must make a very important exception for Mr. BÜLENT KARAAĞAÇ (Karşılama Görevlisi). He was absolutely extraordinary. His professionalism, kindness, exceptional manners, and genuine respect for guests were truly impressive. He is a remarkable gentleman who represents everything that luxury hospitality should stand for. His conduct was in complete contrast to my experience with the reception team.
I sincerely hope the hotel management takes this feedback seriously, addresses the reception team’s attitude and lack of professionalism, and gives Mr. Bülent Karaağaç the recognition he genuinely deserves.
A five-star hotel should not only be judged by its beautiful building and facilities, but also by the way its employees treat their guests. Unfortunately, the reception team fell considerably short of those expectations.
A beautiful five-star property seriously let down by the rude and unprofessional behavior of much of its reception team, particularly an employee I believe was named Berktuğ. Thankfully, Mr. BÜLENT KARAAĞAÇ stood out as an exceptional gentleman whose professionalism, respect, and extraordinary hospitality deserve the highest recognition.
$$$$
Top rated by guests
9.6Outstanding
(3,620 Ratings)
"Gokhan kalkan is great"
Verified guestDon't miss out! Price and availability may change
![Swimming pool [outdoor]](https://vr-thumbs.vacationrenter.com/480/bookingholdings/1623542/c8faaa.jpg)
