Hotel in Zermatt
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
The Hotel Ambassador Zermatt enjoys a central location, only 328 feet from the Zermatt train station and the Gornergrat rack railway station. It offers a large heated indoor pool, whirlpool, sauna and free high-speed WiFi in all areas.
Amenities
Concierge services
Free WiFi/internet
Pool
Non-smoking
Pets allowed
Gym
Heating
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ski in/Ski out
Garden
Laundry services
Sauna
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Zermatt
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
Location was perfect, staff were super helpful and a beautiful room with view.
10 / 10Outstanding·Aug 2026
Great view
There is no iron
10 / 10Outstanding·Aug 2026
The staff were very friendly and extremely helpful.
The hotel is a great location.
We were very impressed by our time at the Hotel Ambassador.
6 / 10Average·Jun 2026
Hotel Ambassador is very conveniently located 1 min away from the railway station on the main street with most restaurants and shops.
We got a Matterhorn view room, which thanks to the clear weather led to a stunning Matterhorn view in the afternoon and morning.
Reception staff is nice and courteous.
Our double room size was OK.
Overall, a nicely located middle of the road hotel, too expensive for the experience.
Hotel Ambassador claims to be a 4-star hotel, but can't live up to that rating.
The entire feel of the hotel is dark and dated.
The room was also way too dark (couldn't read the locker code in the closet, it needs a closet light), with a rotten bathroom door frame and mould. The upholstery of the chair needs a big redo, see pic. Shower head was good. Towel size adequate, but it wasn't fluffy. Poor amenities and pillows too bulky, no pillow choice.
Sauna experience was poor: it was too small and only open 08:00-20:00. I was kicked out by unpleasant staff at 19:58.
Breakfast room looked cheap, like an American motel, with average breakfast quality, no eggs made too order, very limited fruit selection, no humus and special dishes, etc.
So the hotel experience is quite middle of the road. It doesn't justify a double room rate of CHF 450 (around €500) a night, not even in Zermatt.
$$$$
Top rated by guests
8.6Excellent
(1,151 Ratings)
"Great view"
Verified guestDon't miss out! Price and availability may change
