Hotel in Mecca
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Within walking distance of the Holy Al Masjid Al Haram, Al Shohada by Palm Rich Makkah offers luxurious rooms with LCD TVs and air conditioning. Facilities include a business center.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Mecca
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
It is excellent location for Haram
10 / 10Outstanding·Sep 2026
I had a wonderful stay at the hotel and was very satisfied with the overall experience. From the moment I arrived, the service was excellent, and the staff were incredibly welcoming, helpful, and professional.
The room was clean, comfortable, and well-maintained, which made the stay very pleasant. The reception team in particular were always friendly and ready to assist with any request.
The breakfast had a great variety of options, with something to suit different tastes, and the dinner was also very good and offered plenty of choice. The quality and variety of the food were definitely a highlight of my stay.
Another major advantage is the hotel’s excellent location, being very close to Masjid al-Haram, which makes it extremely convenient, especially for those visiting for Umrah or prayer.
A special thank you to Mohamed AKL (night reception) for his kindness, professionalism, and excellent service. Their hospitality really made a difference.
Overall, I am very happy with my stay and would definitely recommend this hotel to others. I would be happy to stay here again on my next visit!
7 / 10Good·Aug 2026
Good location comfortable property
Slow check in process
5 / 10·Mar 2026
Excellent food quality and variety at breakfast, location good let down by everything else
If you're from the UK don't book this hotel, it's old and tired, things don't work and staff are blatantly rude (a few were lovely but overall staff attitude was poor).
Bathroom not clean, extremely dirty despite daily cleaning, dirty black mirror, flush not working, no hot water. I travelled with my 83 year old grandmother and she is currently unwell due to the lack of hot water.
Restaurant food was really good but let down by staff who would rush you and were often rude. Another thing I noticed when arriving at breakfast the guy at the door always asked for our room number which is fine but on occasions an Arab family would be in front of us and he would smile and not ask a single question whereas with us being Asian he would immediately stop us and ask our room number.
I booked a city view room and we received a view of the inner courtyard of the hotel, nothing city view about that.
I received a phone call on our second to last day from guest relations asking about our experience hence I am writing this review. I went to speak with Mr Khaled at reception, his English is not good so we relied on a staff member who spoke urdu to translate for us. His response was nothing but sorry we will do better next time. There won't be a next time, good luck with that. He offered us our room to be cleaned before fajr on the day of checkout to which I said what's the point we leave in a few hours. No offer of compensation, forget financial not even as courtesy for a future discount on a future booking, nothing. Whilst I was speaking to Khaled another hotel customer came up to the desk making similar complaints about room cleanliness. .
Staff are only half invested in this hotel, they do the bare minimum but definitely don't go the extra mile. Do yourself a favour, book somewhere else.
Al Shohada Hotel, you definitely made me shaheed with my experience. Change things or stop calling yourself 5 star.
Room 967
$$$$
Top rated by guests
8.3Excellent
(4,011 Ratings)
"It is excellent location for Haram"
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