Swissotel Makkah
About this hotel
Located in Mecca, this lovely hotel for $89 per night is a great choice for your next vacation. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located only 100 metres from the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid.
Amenities
Air conditioner
Internet / Wifi
Laundry
TV
Wheelchair accessible
Family friendly
Map of Mecca
Reviews
4.3/5.0
Excellent(20,601 Reviews)
100% verified reviews
10.0
رائع جدا ، و لنا عودة ان شاء الله
لاشي كل شي جميل
10.0
All
Non
10.0
Walking distance to haram. And right at the front gates
N/a
10.0
المطعم ( الإفطار ) ، الغرفة كبيرة ، المصاعد الكثيرة ، التكييف بارد جداً
جهاز التحكم بالتكييف ( لم نستطع أن نغيير درجة البرودة لأن التكييف بارد جداً ؛ فقط كنا نستطيع تغيير درجة دفع الهواء ) ، ولكن التكييف رائع
10.0
موظفين الاستقبال + نظافة الفندق + قربه من الحرم + البوفيه المفتوح
9.0
Cleanliness, strategic
9.0
Le personel. Était à la hoteur le responsable de la restauration il et super il connais très bien son travail félicitation
Rien de spécial
10.0
The hotel is really nice, clean and really close to Haram. The staff and service was amazing. The rooms were really clean and well serviced everyday
8.0
It was very near to Haram.
People are not good at English and at reception, I observed, they needed 20 minutes to complete process with one customer. It’s not very economical!
10.0
Location , view
10.0
Все
10.0
Locatie en dan een kamer met uitzicht op de 🕋
1.0
الموقع فقط
تعامل الاستقبال والاستعلامات اثناء الدخول والخروج
10.0
Der Mitarbeiter Heitham war sehr nett.
Das Preis-Leistungs-Verhältnis hat nicht bestimmt.
5.0
Nothing much
No specific reason
9.0
الغرف واسعه ومريحه
تاخير في تسليم الغرف
10.0
أولاً سرعة اجراءات الدخول والخروج
ثانياً مساحة الغرف والنظافة والأثاث جديد
بوفيه الإفطار متنوع ولذيذ
سوف أكرر الزيارة بإذن الله
-
8.0
Very clean and well kept. 10 min walk from Al-Haram mosque. Staff is very friendly.
Breakfast was very repetitive and can be better with more savoury options.
8.0
excellent and many choices
10.0
النظافه
الموقع
الاطلاله
الافطار
السعر مرتفع بالنسبه لغرفة اطلاله على الكعبه
10.0
Overall nice
The breakfast was the same everyday, it would of Been nice to have a surprise
6.0
The location of the hotel was less than a mile from Haram which is very convenient. The breakfast was included in stay and it was a buffet with foods from all over the world so there were many choices to eat from. The room was comfortable and there were 1 and half bath in the room which was convenient. The parking was available for the guests of hotel in the Makkah tower.
There were two things which I didn't like
1- I specially paid for a room with view of Haram but I was disappointed when I couldn't see Haram from any of the windows,. This room (719) may had a Haram view long time ago but now there was a new building in between our room and Haram. They charged me for the Haram view room but what I got was a view of another building from my window. I am attaching the view of window which was suppose to show Haram; you will just see wall of another building there.
I WOULD DEMAND HOTEL TO REMOVE ROOM 719 FROM THE HARAM VIEW. IT DOESN'T SHOW HARAM AT ALL. MAY BE THEY SHOULD REIMBURSE BECAUSE THEY TOOK MONEY FOR SOMETHING THEY DIDN'T DELIVER.
2- The 2nd thing which created problem for me was reaching hotel using my own car and direction from google. I reached hotel according to google map but there was no signboard to help me out as there was no hotel in front of me. Because there are many tunnels and under ground ways and as an unfamiliar person with locations I had to spent two hours on turning around to get back to hotel location. I had called hotel contact phone but person on phone suggested me to take help from people around me.
I WOULD SUGGEST FUTURE USERS OF HOTELS IN MAKKAH TOWER TO GO DIRECTLY TO UNDERGROUND PARKING FOR HOTELS IN HARAM AND THEN WALK TO HOTEL FROM PARKING. SO USE DESTINATION HARAM UNDER GROUND PARKING INSTEAD OF HOTEL ADDRESS. Please note parking in Makkah tower hotel is very expensive, we had to pay about 250 Riyal for 24 hours. It was 20 Riyals per hour so I found per day charges more suitable.
8.0
الاطلاله على الكعبة المشرفه راعه ونظافة الغرف والمرافق والفطور كان مميز
الاستقبال بشكل عام جيد ولاكن هناك شخص دون ذكر اسم يحتاج الى تدريب على اسلوب الرد والتعامل مع النزلاء بشكل افضل واشكر المشرف الذي تدخل مباشرة عند سماع النقاش وارسل القهوه والفاكة والورد الى الجناح الذي اقيم فيه كهدية وتطيب خاطر والله لا يحضرنا اسمه ولاكن اقدم له الشكر
9.0
Location is excellent
The restaurant is crowded
7.0
Proximity to Haram and superb Kaaba view
We took. Four bed room which was suitable only for two beds (max) so the room was very cramped
10.0
The view
the distance from the mosque
9.0
Room was not bad but small in size with 4 beds. Breakfast was good with varied delicacies on offer.
Overall experience was good.
7.0
Location is good.
Breakfast was good but breakfast area is quite away from guest rooms
Room little smaller.
Only one sofa chair in room, should be 2 at least.
No proper sitting arrangements for checking in guests. Found lot of guests standing in lobby.
8.0
لا يوجد أماكن كافيه للجلوس وقت الانتظار في الاستقبال و لا يوجد اي نوع من أنواع الاستقبال يعني على الأقل دلة قهوه تكون بساحة الاستقبال كلها تفاصيل بسيطه جداً لكن تفرق كتير (مع العلم أنكم خمس نجوم)
8.0
The proximity to the haram
The bathroom and furnitures are bit old , almost same breakfast every day
8.0
Excellent view direct to kaabah
Kindly provide tissue box in the room. There are tissue in the toilet, (attached toilet roll and attached tissue box in the wall) but none in the main room. I do not want to go to toilet on and off just to grab the tissue. For ladies it necessary. It is a small thing but if it is provided will make different view of comfortable in stay
7.0
More lounge seating area,
Location
7.0
Location
Kids breakfast area was fantastic. Good activity for kids.
Too crowded breakfast.
Long ques on some breakfast counters.
7.0
The breakfast was good
When me and my son entered the hotel after a long and tiring journey we reached there early morning and were expecting to get checked in our room …..but when we were in process of checking in the staff meme we name : RAYAN was very unjust with us when we entered the hotel at 3 in the morning we proceeded for checking in but RAYAN said that there were no available room when we requested we were told to wait for 6 hours for a room he clearly was lying as it wasn’t a season and the hotel was having many rooms we decided to do our umrah and return after 3 to 4 hours when we returned he was very rude and he said it’s not in my hands wait for it till 4 in evening or go that was rude …we went to higher authority we went to the supervisor who was a very young humble fellow his name is ANAS he was very kind he welcomed us and apologized he arranged a room at the earliest and we were very happy the way he talked and treated us I am a regular member of swissotel and this time the staff was not good only RAYAN wanst good
7.0
Breakfast was ok, location wasn’t as close as we expected as we had 1 disabled person and 1 elderly person with us.
We Asked to be close to each other, however we had one room on floor 43 and another on floor 4, we had to get 2 lifts to get to each other. Not happy as we were not moved even after asking.
8.0
Facilties and service
Location and communication
FAQs
How much does this hotel cost compared to others in Mecca?
The average price for a rental in Mecca is $39 per night. This rental is $50 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Swissotel Makkah. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Swissotel Makkah pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Swissotel Makkah?
We found 6 amenities for this rental. This includes air conditioner, internet / wifi, laundry, tv, and wheelchair accessible.
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