Hotel in Vienna
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
The The Cloud One Wien-Rathaus, part of the Motel One Group is located in Vienna, just behind Vienna’s Town Hall and only a 5-minute walk from the Ringstraße Boulevard.
Amenities
Business facilities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Bar
Balcony/Terrace
WiFi/Internet
Safe
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Vienna
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
The staff were friendly and helpful about how to get around in the city.
7 / 10Good·Oct 2026
The breakfasts was excellent so staff as well .
To clean the room every day .and there is no kettle in my room
10 / 10Outstanding·Oct 2026
The staff was very professional and helpful. The hotel's location is great it's close to everything and it’s very comfortable!
5 / 10·Sep 2026
The location is great and walking distance to all the museums
Disappointing stay despite an excellent location
Unfortunately, our stay did not get off to a good start. The male receptionist who checked us displayed very little customer service — we were simply handed our room keys and given directions, with no real welcome or explanation of the hotel facilities.
The hotel was also undergoing renovation during our stay, which we had not been made aware of before booking. When the taxi driver dropped us off at the entrance displayed in the photo, the building looked closed. We were genuinely concerned as it was late at night when we arrived and thought we'd have to stay elsewhere. Had we known this in advance, we would have reconsidered our booking.
The room itself was considerably more basic than the photographs suggested. It was ground floor. There was no welcome information explaining breakfast times, facilities, Wi-Fi, or other useful details. The coffee facilities were extremely basic, with only two sachets provided.
There were also some strange practical issues. The kettle had no accessible socket nearby, meaning we had to put it on the floor to use it. There was no iron in the room, nor any information explaining whether one was available elsewhere.
Perhaps most disappointing for a three-night stay was the lack of housekeeping. Our room was cleaned once, and the coffee supplies were not replenished. We bought a jar ourselves. We also barely saw any staff or other guests during our stay, which gave the whole hotel a strangely empty and somewhat impersonal atmosphere.
To put it bluntly, the experience felt a little like that Simpsons episode where Homer and Marge book a romantic hotel and somehow end up staying in the utility room.
The location is excellent, but as a well-travelled couple, we would expect considerably more for a three-night stay costing around £400. We have stayed in more accommodating hostels.
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Top rated by guests
8.6Excellent
(6,076 Ratings)
"The staff was very professional and helpful. The hotel's location is great it's close to everything and it’s very comfortable!"
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