Hotel in Puebla
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Ironing facilities
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Puebla
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Excelente
Excelente
10 / 10Outstanding·Aug 2026
Desayuno excelente, muy buena ubicción, instalaciones limpias
En la noche se escuchaba ruido de una fiesta cercana
8 / 10Excellent·Jun 2026
Muy buena atención en general del personal, amables en todo momento. El desayuno es muy bueno. Además de una excelente ubicación.
El tema del estacionamiento puede mejorar, pues es valet y debes esperar un poco, no es demasiado pero si conflictua cuando tienes tiempos establecidos. Además el horario de cierre de la puerta principal, nuca se nos informó.
6 / 10Average·Apr 2022
The hotel itself was gorgeous and our suite was great. It is also in walking distance of the main historic downtown area.
The problem I had was the service. The service failed me on two occasions.
Firstly, when I made my booking I asked for a dinner reservation and they confirmed that I had one. When I arrived, I was notified that our reservation was for the Terraza. I did not realize at the time that the Terraza is different from the restaurant. Instead of booking us for the restaurant they booked us for the Terraza, which is not as nice and has a smaller menu. When I asked them about it they said they thought it was what I wanted. WHATT?? That makes no sense. I was hugely disappointed.
Also, I ordered a soup for room service and was told it would be delivered to me in 15 minutes. After 30 minutes of waiting I called and was told again that it would take 15 minutes. After a full hour of waiting, I decided to go to the restaurant and just wait and pick it up. It still took another 30 minutes or so. It's soup. My goodness, there is no excuse for that.
$$$$
Top rated by guests
9Outstanding
(223 Ratings)
"We stayed one night at Casona Maria on our way to Oaxaca, but we wish we'd stayed longer! The hotel is beautiful. The staff were friendly and attentive. The valet parking was super easy and secure. Ou..."
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