Hotel in Alexandria Governorate
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Indulge in luxury at Hilton Alexandria King's Ranch Hotel, nestled in King Mariout. Just 5 minutes from Borg Elarab Stadium and 20 minutes from Borg Elarab International Airport, our hotel offers a seamless blend of accessibility and sophistication.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Alexandria Governorate
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
This was my second visit to Hilton Alexandria King's Ranch, and it was just as wonderful as the first. The stay was highlighted by the friendliest reception staff, and special thanks go to Ahmed and Karen for making check-in and check-out so smooth. The room service food was delicious. I also loved the large, clean pool, and everything was made even better by a kind bellman and a friendly barista at the reception who serves great coffee.
10 / 10Outstanding·Sep 2026
Hospitality and great reception from Mr Youssef the very kind and professional man who made chick in for us
9 / 10Outstanding·Sep 2026
Everything
All was great really
5 / 10·Aug 2026
Cleaness and Facilities
I am writing to formally log a complaint regarding my recent stay.
I chose the hotel specifically because of the world-class reputation and high service standards associated with the brand. Unfortunately, my experience was deeply disappointing and fell far below those expectations.
I placed an order with Room Service. I was kept waiting for around an hour and 15 minutes (1.25 hours), only to be informed afterward that the requested service/item was unavailable. Leaving a guest waiting for this long without any proactive updates is a significant operational failure and a complete waste of my time.
I would like to clarify that my primary issue is not merely the unavailability of the item itself, but the unacceptable response time of your staff. I had to contact the reception and room service three times just to follow up on my order.
To address this, I personally spoke with the Duty/Responsbile Manager on shift. He politely apologized and promised a swift resolution to the issue. Based on his professional reassurance, I expected a follow-up call from him—even if it was just to inform me that the issue couldn't be resolved and to offer a formal apology. Regrettably, he never called back or followed up as promised.
This ongoing delay directly disrupted my sleep schedule, and the complete lack of responsiveness caused me a great deal of frustration and stress late at night.
Upon checkout, I notified the front desk team again, and they assured me that management would contact me regarding this matter.As a guest who values the brand, I am writing to see how the hotel plans to address this lack of follow-through and what concrete actions will be taken to rectify this poor experience.
$$$$
Top rated by guests
8.5Excellent
(1,047 Ratings)
"This was my second visit to Hilton Alexandria King's Ranch, and it was just as wonderful as the first. The stay was highlighted by the friendliest reception staff, and special thanks go to Ahmed and K..."
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