Hotel Carlota

About this hotel

Situated in Mexico City, this charming hotel for $57 per night is a fantastic option for your next trip. Offering a year-round outdoor pool and free WiFi throughout, Hotel Carlota is located less than 100 metres from famous Paseo de la Reform Avenue and 5 minutes’ walk from Reforma 222 shopping centre.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Map of Mexico City

Nearby attractions

Museo Nacional de Antropología

Hotel Carlota

4.1

Excellent(420 Reviews)

Hotel in Mexico City

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for pets

Includes essentialsPool, Pets allowed, Kitchen / Kitchenette and more

$$$$

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Map of Mexico City

Nearby attractions

Museo Nacional de Antropología

Reviews

4.1/5.0

Excellent(420 Reviews)

100% verified reviews

7.0

Nov 2023

Eine gute Wahl für unseren unfreiwilligen Zwischenstopp in Mexico City.

Gute Lage und Zimmer in Industrial Style. Kleiner, temperierter Pool und gemütlicher Frühstücksbereich.

5.0

Jun 2023

Passable

Terrible that you have to pay for everything at the moment even the room upi. Check in You cannot leave a card they charge everything at the moment not at check out

4.0

Jun 2023

Having been coming here since 2015, this stay was incredibly poor and doubt we will be back.

beds are still comfortable and location is good.

Poor service from all staff, dirty plates and food left in corridor. Towels had holes in them, this is not what you expect find in a suite.

9.0

May 2023

Superb

Amazing hotel, right quality of food and drinks, room super clean, location near tourist attractions and many stores.

all good

7.0

May 2023

great location, friendly staff. breakfast cooked by order

location, design, breakfast

we were given a room on the ground floor facing at the pool and restaurant area . it was very noisy at night

3.0

May 2023

Poor

Noisy at night , large group of people drinking and talking loudly by the pool till gone 3 in the morning. Not the first time I've stayed here and have similar sleepless nights . Staff do not seem to do anything about it. They just provide you with ear plugs which don't make a difference. I would avoid at weekends if you need to sleep

10.0

May 2023

It’s my home away from home. I’ve been coming for years and will continue to do so for more.

great beds, amazing staff, delicioso food and super cute boutique for shopping

7.0

Apr 2023

Location is great; this is definitely a social hotel with noise coming from the pool area.

Pool area and restaurant

Room was small and dark. There was no airflow in the room.

3.0

Apr 2023

Will not be back.

The hotel was very clean, and the design was nice. The food was also good.

We booked a suite (and paid the full price for a suite), which was described as having a balcony. We did not get a suite. In fact, the room we got didn't even have windows. When we complained and asked why we didnt get a suite with a balcony (or windows) he said "it all depends on availability, the rooms with balcony are occupied". Absolute disgrace. We were ensured that the manager would get in touch with us via email. I should have known that would never happen. I found a lot of the staff very rude.

8.0

Mar 2023

Very good

couldn’t check in at 2 am even though they said 24. h check in. the doors were locked and I knocked numerous times with no response. I had to wander around (as a solo female new to the city) to find alternative accomodation for that night. I did not get a refund for the first night.

10.0

Feb 2023

Exceptional

The staff was amazing and so acomodating, the pool area is fantastic.

6.0

Jan 2023

Pleasant

great location, good restaurant and delicious breakfast. nice design. friendly staff

a bit loud, can hear conversations from the room

4.0

Dec 2022

way to loud

room was large goo location

the rooms all face a center court with pool and restaurant which seems nice but the noise from the restaurant vibrates through the rooms and it doesn’t stop until very late. t

9.0

Dec 2022

Superb

Restaurant food was delicious, the atmosphere was fun and beautiful by centering the pool area, the staff were all so kind

Could get a bit noisy, but I had read reviews and knew to expect it, and they provide earplugs in room

8.0

Nov 2022

Great stay in a great area!

Beautiful pool and bar area and great location!

Safe in room did not work. Water didn’t work one day.

8.0

Nov 2022

great location, cute pool, good design

the design of the hotel as a whole is great. I was concerned that the noise from the bar would be a problem but it didn’t run too late. The staff are generally great, knowledgeable and helpful.

When we failed to tip (it was a coffee and a cake) the waiter came back and asked us to add a tip!!

1.0

Oct 2022

uncomfortable

I didn’t like how the receptionist talk to us very bad service.

the service is very poor. they don’t even clean up our room.

8.0

Sep 2022

Very good

The design of the hotel is beautiful. The food was really good.

The bathroom in the room was not a good experience, specifically the toilet.

6.0

Aug 2022

good location but slightly over priced for the service you get

the location, the room and how clean it was

the breakfast - times were too late. incorrect order was taken charged for water which I didn’t ask for. was not told only coffee and fruit was included in the breakfast. also saw online there was a gym which there wasn’t

2.0

Aug 2022

The biggest disappointment!

the design.

poor maintenance, dirty bed linen, dirty toilet, and overall dirty. No shower gel in the room for two people, quite dark rooms. we changed room because the one we got was quite dirty, the second was cleaner but had no toilet roll in the toilet and one of the taps in the shower didn’t work. We had to call engineering, it was taking too long, we had to move to another room just to have shower. Service recovery was inexistent, at breakfast after all these events they wanted to charge us extra for a natural juice. Terribly disappointing. When I asked to talk to the manager I was told he wasn’t available and I should report my claim to booking.com. An eventful stay I would say.

8.0

Aug 2022

Very good

clean, excellent cafe, friendly staff

8.0

Aug 2022

great but too short of a stay

very comfortable. great location

9.0

Jun 2022

brutalist boutique hotel in fantastic location. pick a room with a terrace or balcony.

amazing brutalist boutique hotel in great location. lovely small pool. great restaurant and breakfast. staff and friendly and helpful. took advantage of the hotel bicycles to ride around the city on Sunday when the main roads are closed to traffic.

pick your room carefully - some are dark and a bit prison-like, whereas those with terraces have more light. pity the bar couldn’t manage an expresso martini and didn’t know what a caipirinha was. note - there’s no gym at the hotel.

10.0

Jun 2022

chic hotel great rates

Hotel Carlota is a beautiful hotel. Staff was very friendly and welcoming! We had a great corner room on the top floor- did hear any noise at all. The room was incredibly spacious and had an adorable rooftop patio with a hammock to hang out. The pool is beautiful and surprisingly for June it was a bit to chilly for us to swim in it. Location is good easy to walk to a few places but you’ll mainly Uber around Mexico City- plus Ubers are incredibly affordable. A/C was working great too. The towels could be replaced as they are pretty rough and they don’t provide wash cloths but other than that great stay! The bar area and lounge are adorable we did drinks there every night.

4.0

May 2022

Disappointing

I was highly disappointed in my stay at this hotel. A couple of things to point out for future travellers would be the fact that the servers tend to write the total amount of your meal or drinks on a piece of paper, which was always an inflated price if you compared it to the menu prices. This was a scam that some servers participated in and I reckon that the front staff knew that this was happening as well. I really don’t like getting ripped off at a hotel or anywhere for that matter and this was a very disappointing situation. It happened to our friends as well. Another issue was that when I arrived there were no towels or robes in my room, which would not have been an issue had it not been a clear problem that I had asked the front desk staff for these amenities. The towel was provided, albeit reluctantly, but the robe I was told would be given to me the next day which I did not accept. Most reluctantly, the person at the front desk gave me a robe which is just steps away from him which to me spoke to the fact that this person was just simply too lazy to fetch the robe for me. This is a clear indication of service or lack there of and I think that for the price point that you pay at this hotel it is definitely not worth it. There were other poor service issues that I’ll exclude from here. In addition, the rooms are also really dark and dreary as there is no natural lighting. A final quite remarkable issue at this hotel is the early morning noise. Because of the layout of the hotel you’ll find that you can hear everything that is going on in the lobby and the staff starts to stir around 7 AM. So if you do come to this hotel make sure you put ear plugs in your ears! I will definitely not be returning to this hotel it is not worth the price and the service is extremely poor. I will and on a positive note to say that there were one or two staff members who are really really sweet and helpful. Unfortunately this did not make up for the majority of staff.

FAQs

How much does this hotel cost compared to others in Mexico City?

The average price for a rental in Mexico City is $72 per night. This rental is $15 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Carlota. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Carlota. Enjoy the water!

Is Hotel Carlota pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hotel Carlota?

We found 11 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.

Explore similar vacation rentals in Mexico City

Explore all rentals in Mexico City

4.1

Excellent(134 Reviews)

Hotel Carlota

About this hotel

Amenities

Map of Mexico City

Nearby attractions

Hotel Carlota

Hotel in Mexico City

Reasons to book

About this hotel

Amenities

Map of Mexico City

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Mexico City?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Carlota pet friendly?

What amenities are available at Hotel Carlota?

Explore similar vacation rentals in Mexico City

Mexico City travel inspiration

Related vacation destinations

Keep exploring