Hotel in Mexico City
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Featuring an outdoor pool and a restaurant, Sheraton Maria Isabel Hotel Towers is in a great location at the heart of Mexico City's financial district on Paseo de la Reforma Avenue, right across from the Angel de la Independencia Monument.
Amenities
Business facilities
Airport transportation available
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Tennis court
Cleaning products
Map of Mexico City
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
The location was excellent
The pool was closed at night
7 / 10Good·Aug 2026
Staff
Nothing
7 / 10Good·Aug 2026
Overall, we had a good stay. The hotel was comfortable and the service from the staff was generally very good. We also had a positive experience with room service and the other services we used during our stay.
Our main issue was the check-in experience at the front desk. We arrived at the hotel at around 10:00 AM and asked whether an early check-in would be possible. We were told that it was already being processed and that our room should be ready in about an hour.
When we returned, after waiting in line again, a different staff member told us to wait another 40 minutes. We came back once more, again having to wait in a long line due to the busy season, only to eventually be told that early check-in was actually not available and that we would have to wait until 3:00 PM.
We completely understand that rooms may not be available before the official check-in time. Our frustration was with the inconsistent information. Had we been told from the beginning that the room would not be available until 3:00 PM, we would have simply left our luggage with the hotel and used the morning and early afternoon for our activities instead of repeatedly returning to reception and spending a significant amount of time waiting in line.
Better and more consistent communication from the front desk would have made a big difference.
5 / 10·Aug 2026
Central location
A lot of things were broken, not restocked, worn down. Clearly a place that it past its glory.
$$$$
Top rated by guests
8.7Excellent
(2,035 Ratings)
"The location was excellent"
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