Apartment hotel in Mexico City
5-Star Apartment Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this apartment hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Gym
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Mexico City
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2025
Booking
9 / 10Outstanding·May 2025
The apartment is big, the furniture is modern in very good condition, the king bed is very comfortable, and the kitchen is well equipped.
On the fifth floor the drier and washing machines are free and there is a lovely terrace with a nice view of the city.
Capitalia has two guards that work 24-hour shifts, they are very helpful and always ready to hep, The cleaning personnel is very helpful and nice, they come once a week and leave our apartment spotless.
Anzures is very safe area and a short walking distance to Polanco.
If you have dog there is a doggy park 300 m from Capitalia. The friendly locals take there very well behaved dogs to this park.
We were on the first floor looking at the main Guttemberg street and it is quite noisy. I would advice an apartment on Milchelet street and on the third or fourth floor.
9 / 10Outstanding·Feb 2025
I was there for two nights, the second time. The apartment is spacious, bright, comfortable. Very well equipped for even a longer stay. I especially like the bedroom, where there is a very comfortable bed and a huge wardrobe. The materials and colors used in the whole apartment are also nice. I appreciated the possibility to wash clothes in the laundry room and the beautiful view from the terrace.
The electric kettle didn't work.
I could also hear people from the other rooms if they are loud or if they walk etc., but it was nothing terrible, because they were quiet at night (fortunately).
I was also missing a broom or anything to wipe the floor.
6 / 10Average·Jul 2025
Overall, a very pleasant stay. The apartment we upgraded to was very pleasant (but see below for our initial negative experience with the apartment we originally booked). The door staff were very nice and responsive. Quiet residential location, which is what we wanted. Busier areas with shops, restaurants and nightlife were about a 10-15 minute walk away or further, which suited us just fine.
The main issue was that the apartment we originally booked was supposed to have a queen bed (the same we have at home) but on arrival it turned out to be much smaller. It was 4 feet wide by 5 feet long (see photos) - not long enough for an average height person, and certainly not wide enough for two people to sleep comfortably! When we reported this to management, they said that that was their definition of a queen bed...hmmm... and that we would have to pay to upgrade to a larger bed size. And the apartment was advertised as having a sofa bed - it did not, it just had a couch. We upgraded to a room with a king bed for about USD 20 per night - it wasn't worth ruining our vacation to sleep in such cramped quarters. The king bed was a real king bed in the new apartment, and it did come with a sofa bed. So, be aware that if the advertised price for a queen bed apartment seems to be too good to be true, it is - you'd have to be a very short (and single) person to sleep comfortably there.
Housekeeping was only once every 7 days, and they did not come on the 7th day as scheduled. We had to remind them on the 8th day to send the housekeeping staff. We only had one housekeeping call / towel and sheet replacement over a 14-day stay!
We had to inform them twice to send us toilet paper over the course of our 2-week stay, and the second time they never delivered it. We also ended up purchasing our own trash bags as it's a hassle to keep asking for supplies repeatedly. These may seem like minor issues, but they add up when you have to keep making repeated requests for essential services and supplies.
Back burners did not work on the kitchen stove, and some of the kitchen utensils were badly scratched / had loose handles. Kitchen knives were dull and hard to prep food with.
Laundry machines and dryers are very slow - be prepared to spend 2+ hours doing laundry!
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Top rated by guests
8.6Excellent
(142 Ratings)
"Booking"
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