everything was really good, especially the staff were really helpful and friendly.

This is the second time that we have been to this hotel and we had amazing stay both times. The food is delicious, the rooms are very nice and the view is amazing. The relax area was also very nice. 90% of the staff are very polite - the waiters in the restaurant, the guy in the relax area and the older ladies at the reception were super nice, professional and polite.

My only complaint is on the three younger women that were at the same time at the reception - my card stopped working while we were at the relax area and I went to have it fixed. They started sniggering and throwing assumptions like 1) "Did you decide to overstay?" - overall bizarre question but this was coming from the woman that checked me in the day before for 2 days 2) and "You probably put it next to your phone" - umm no, the card stays in the door slot to keep the electricity turned on in the room and I didn't bring my phone to the sauna - the accusatory tone to me as a client for no reason left a bit of a sour note on my experience. They could have just said - no problem we will fix it and left it at that 3) Finally on the last day the woman that checked me in marked that I haven't paid, when I already did through Booking. So the older lady at the reception had to check and was super polite the entire time. One of the younger girls that was part of the previous encounter (the one with the phone suggestion) was listening through this conversation and before I even left came over and asked the lady "What was this about?". Again quite unprofessional, if she was that interested she could have asked me directly. I hope this was a one time thing as the hotel and the area are amazing and again the rest of the staff are very professional and polite!

Food Nice room Good spa Good staff

Breakfast buffet could be better ( a unit for a buffet should be bought to keep hot food hot and cold food cold) Last day SPA didn't work - some breakdown problems Shortage of staff ?

Really good place to stay, relax and chill. It’s a really nice place for couples.

Noisy and rude children (it’s not hotel’s fault).

The spa indoor and outdoor is amazing. The view from it is outstanding. The room was big, super clean, cozy and with a nice comfortable king size bed.

The food was mediocre and the service was very slow. Nothing is written in English in the whole hotel, except for 1 menu.

The hotel is amazing includes an amazing spa and relaxing area, the rooms are big with a view to the mountains, the breakfast is nice. In the hotel there is a restaurant with affordable prices and the food is good.

The bathroom was also the shower, there was no suitable shower place. Most of the stuff don't knows English best to have a translating app on your mobile device.

clean, quiet, friendly staff

n/a

Amazing vue and clear air, Amazing place in Rodopa mountain.

Hotel rooms there wasn't a air conditioning, and shortage of staff. Services are a bit slower.